Junior Account Relations Manager

Asalus Corporation (IntelliCare); Makati; On-site; PHP 300,000 - 420,000; Full time

Job summary

Asalus Corporation (IntelliCare) invites a Junior Account Relations Manager to strengthen corporate relationships, support client retention, and coordinate service delivery across internal teams in a leading HMO environment. The role emphasises timely responses, SLA adherence, and insights from client and sales data.

You will conduct onboarding and renewal meetings, monitor compliance activities, and provide product information to clients while collaborating with cross-functional partners to

Qualifications

• Strong client relationship management skills and the ability to understand and respond to client needs.
• Excellent verbal and written communication skills.
• Intermediate to advanced problem-solving and decision-making abilities.

Responsibilities

• Manage and strengthen relationships across an assigned portfolio of corporate accounts.
• Work towards achieving a 90% annual client retention rate and consistently high client satisfaction.
• Respond to client questions and concerns promptly, targeting responses within 24 hours.
• Coordinate with internal departments to resolve cases and address client requests efficiently.
• Support adherence to service level agreements and proactively address potential service issues.
• Conduct introductory, onboarding, service recovery, benefit orientation, and renewal meetings with clients.
• Prepare and review quarterly utilization reports with designated client points of contact.
• Monitor KYC documentation, contract requirements, meeting minutes, e-learning, and other compliance activities.
• Provide accurate information about company products and services, including features, benefits, and competitive advantages.
• Collaborate with cross-functional teams to support seamless service delivery.
• Analyse client and sales data, prepare reports, and provide insights to support account management decisions.

Skills

Client relationship management

Verbal and written communication

Data analysis

Time management

Collaboration

Problem-solving

Adaptability

Organisational skills

Education

Four-year degree (Business, Science, or related)

Job description

About the role

As a Junior Account Relations Manager, you will build and maintain strong relationships with corporate accounts, supporting client retention and satisfaction within the Account Relations Group. You will coordinate with internal teams to deliver agreed service levels, respond to client needs, and help sustain long-term partnerships for a leading HMO provider.

Key responsibilities

• Manage and strengthen relationships across an assigned portfolio of corporate accounts.
• Work towards achieving a 90% annual client retention rate and consistently high client satisfaction.
• Respond to client questions and concerns promptly, targeting responses to all inquiries within 24 hours.
• Coordinate with internal departments to resolve cases and address client requests efficiently.
• Support adherence to service level agreements and proactively address potential service issues.
• Conduct introductory, onboarding, service recovery, benefit orientation, and renewal meetings with clients.
• Prepare and review quarterly utilization reports with designated client points of contact.
• Monitor KYC documentation, contract requirements, meeting minutes, e-learning, and other compliance activities.
• Provide accurate information about company products and services, including features, benefits, and competitive advantages.
• Collaborate with cross-functional teams to support seamless service delivery.
• Analyse client and sales data, prepare reports, and provide insights to support account management decisions.

What we're looking for

• Graduate of a four-year Business, Science, or related course.
• Experience in a related field is preferred but not required.
• Strong client relationship management skills and the ability to understand and respond to client needs.
• Excellent verbal and written communication skills.
• Intermediate to advanced problem-solving and decision-making abilities.
• Strong customer focus, interpersonal skills, and a proactive approach.
• Ability to collaborate effectively with internal teams and external partners.
• Good time management and organisational skills, with the ability to manage multiple responsibilities.
• Basic data analysis and reporting skills.
• Adaptability, resilience, and the ability to remain composed when handling challenging situations.