Jr Client Service Specialist

Get-e; Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Travel reimbursement

Free snacks

Vacation days

Hybrid work (2 days from home)

Work abroad opportunities

Job summary

Get-e is seeking a proactive Client Services professional in Manila to own relationships with Corporate & Travel clients. You will be their dedicated point of contact, understanding their business needs and ensuring every interaction feels handled, not handed off.

You'll engage in regular check-ins, preempt friction, and take ownership of complaints, striving to make Get-e a trusted partner for clients while coordinating across teams to deliver tailored service.

Qualifications

• +2 years in client services, account management, or client-facing operations.
• Strong written and verbal communication in English; calm handling sensitive situations.
• Ability to prioritize across a portfolio and manage multiple client relationships.

Responsibilities

• Own client relationships and be the dedicated Get-e contact for assigned accounts.
• Conduct regular check-ins to understand client needs and preempt friction.
• Take ownership of complaints and disputes, resolving them promptly and professionally.
• Coordinate with internal teams to ensure tailored solutions for clients.

Skills

Client relationship

English communication

Prioritization

First-line triage

Job description

Your job

Be the person that clients trust to make Get-e work for them. You'll take on that portfolio and become their dedicated point of contact: the person who knows their business, anticipates what they need, and makes sure every interaction with Get-e feels handled, not handed off. This isn't ticket resolution. It's relationship ownership. You're accountable for how your clients feel about Get-e, not just how fast their tickets close.

Your profile

Getting clients off to a strong start

• Be your client's guide from day one, with a main focus on Corporate & Travel clients, the person who makes their first weeks with Get-e feel effortless, not administrative
• Understand each client's business well enough to set them up in a way that actually fits how they operate, not just how our systems are configured
• Catch and fix friction before the client feels it

Knowing your clients better than anyone else at Get-e

• Be the one person your clients can call who already knows their history, their preferences, and what matters to them. No re-explaining, no hand-offs
• Run regular check-ins that are worth the client's time, not status updates, but a genuine read on how things are going and what could be better
• Spot when a client is quietly struggling before they have to complain about it

Making things right when they go wrong

• Take full ownership of complaints and disputes for your clients: investigate properly, resolve them, and communicate in a way that leaves the client feeling looked after, not processed
• Be proactive about bad news. Clients should hear it from you before they have to ask
• Handle escalations yourself wherever you can. The goal is your clients never have to go around you to get something fixed

Helping clients get more out of Get-e

• Look for chances to make the relationship more valuable, not just less painful: new routes, better service fit, smoother processes for their team
• Bring the client's voice back into Get-e. If something about our product or process is making their life harder, that's information the business needs

Your profile

• +2 years in client services, account management, or client-facing operations, this is a strong second or third role for someone who wants to grow into account management (travel, mobility, or service industry a plus)
• You build real relationships, clients remember you, not just your resolution time
• Genuinely curious about how your clients' businesses work, so you can anticipate what they need
• Comfortable switching between relationship work and fast, first-line ticket triage without losing quality on either
• Strong written and verbal communication in English; confident and calm handling sensitive situations
• Able to prioritize across a portfolio, knowing which relationships need attention before they ask for it

Why us?

We believe in taking care of our team because when you’re at your best, so are we. Here’s what you can look forward to:

• Travel Expense and Parking Reimbursement: We’ve got your commuting costs covered. Prefer driving? We’ll handle a portion of your travel expenses and parking at the office
• Experience Our Service: Wondering why our clients rave about our cab service? You can use it twice a year yourself around the world.
• Free Snacks: Hungry? Grab some snacks and refreshments from the pantry.
• Vacation Days: Relax and recharge with 15 days of vacation each year on top of 15 days of sick leaves
• Remote Work: Hybrid working model (2 days from home), with the possibility of working 2 weeks from abroad.