JIRA and ServiceNow Administrator

Risewave Consulting Inc.; Taguig; On-site; PHP 700,000 - 900,000; Full time

Benefits offered by this job

Health Insurance

Work from Home

Work-Life Balance

Job summary

Risewave Consulting Inc. in Taguig is seeking a JIRA and Service Now Administrator. The role involves configuring, maintaining, and troubleshooting platforms, creating workflows, and supporting project managers and developers. Candidates should have a Bachelor's degree and three or more years of relevant experience, with strong skills in JIRA and Service Now administration. Benefits include health insurance, work-from-home options, and a focus on work-life balance.

Qualifications

• 3+ years of experience in JIRA and Service Now administration.
• Proficient in JIRA and Service Now configuration and customization.
• Excellent problem-solving and collaboration skills.

Responsibilities

• Manage user accounts, permissions, and roles in JIRA and Service Now.
• Create and modify projects, workflows, and fields in JIRA and Service Now.
• Provide technical support and training to users.

Skills

JIRA administration

Service Now administration

APIs and webhooks knowledge

Agile methodologies

Communication skills

Education

Bachelor’s degree in computer science or related field

Job description

Hybrid – Taguig, 3–5 years experience, Bachelor's degree, Contract

Job Description

We are looking for a JIRA and Service Now administrator to join our IT team and support our cloud-based project management and service management platforms. You will be responsible for configuring, maintaining, and troubleshooting JIRA and Service Now instances, as well as creating custom workflows, fields, reports, and integrations.

You will also work closely with project managers, developers, and end-users to ensure that the platforms meet their needs and expectations.

Job Duties

• Manage user accounts, permissions, and roles in JIRA and Service Now
• Create, modify, and optimize projects, workflows, schemes, screens, and fields in JIRA and Service Now
• Develop and maintain integrations between JIRA, Service Now, and other systems using APIs, webhooks, and script runner
• Monitor system performance, security, and availability, and perform regular backups and upgrades
• Provide technical support and training to JIRA and Service Now users, and resolve issues and requests
• Generate and analyze reports and dashboards to track project progress, service quality, and customer satisfaction
• Evaluate and implement new features, plugins, and enhancements to improve the functionality and usability of JIRA and Service Now

Job Requirements

• Bachelor’s degree in computer science, information technology, or related field
• 3+ years of experience as a JIRA and Service Now administrator, or similar role
• Proficient in JIRA and Service Now administration, configuration, and customization
• Knowledge of JIRA and Service Now APIs, webhooks, and script runner
• Experience with agile software development methodologies and best practices
• Excellent communication, collaboration, and problem-solving skills
• Ability to work independently and as part of a team

Benefits

• Health Insurance, HMO
• Work from Home
• Work-Life Balance