Java EE Incident Maestro - Japanese-Speaking App Support

Accenture; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Accenture in Manila is seeking an experienced Enterprise Java support specialist to monitor performance, troubleshoot incidents, analyze logs, and resolve complex production issues. You will collaborate with cross-functional teams including Japan-based stakeholders to ensure availability and service excellence.

Drive incident resolution, conduct root cause analysis, and implement continuous improvements to reduce downtime.

Qualifications

• Expert in Java EE
• Japanese language proficiency (JLPT N3, N2, or N1 required)
• Experience in application support, incident management, and production troubleshooting
• Strong knowledge of enterprise application architecture, middleware, and distributed systems
• Proficient in log analysis, debugging, and performance tuning
• Familiarity with monitoring and ticketing tools
• Experience supporting mission-critical enterprise applications (preferred)
• Ability to communicate technical issues effectively with Japanese-speaking stakeholders and clients (preferred)

Responsibilities

• Monitor system performance and troubleshoot incidents
• Analyze logs and resolve complex production issues
• Collaborate with cross-functional and Japan-based stakeholders
• Ensure application availability, stability, and service excellence
• Drive incident resolution and perform root cause analysis
• Implement continuous improvements to reduce system downtime

Skills

Java EE

Log analysis

Incident management

Performance tuning

Distributed systems

Middleware

Monitoring tools

Japanese language proficiency

Tools

Monitoring tools

Ticketing tools

Job description

Accenture in Manila is seeking an experienced Enterprise Java support specialist to monitor performance, troubleshoot incidents, analyze logs, and resolve complex production issues. You will collaborate with cross-functional teams including Japan-based stakeholders to ensure availability and service excellence.

Drive incident resolution, conduct root cause analysis, and implement continuous improvements to reduce downtime.