Japanese Bilingual Consultant

Bravissimo Resourcing Inc.; Manila; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance Bonus

Incentives

Government Mandated Benefits

Insurance Health & Wellness

Job summary

A recruiting firm in the Philippines is looking for an employee to perform quality monitoring and coaching for customer interactions. The role requires fluency in either Korean or Japanese, and while experience is a benefit, it is not necessary. Candidates must be amenable to working onsite in Taguig City and will participate in analysis and reporting to improve overall service quality. Performance bonuses and incentives will be offered as part of the compensation package.

Qualifications

• Fluent in Korean or Japanese is required.
• No prior experience is necessary but is a plus.
• Willingness to work onsite in Taguig City is essential.

Responsibilities

• Monitor customer interactions for quality and compliance.
• Analyze quality scores and report trends to management.
• Provide coaching and feedback to agents in both languages.
• Recommend process improvements for better service delivery.
• Ensure linguistic accuracy in all communications.
• Troubleshoot and resolve customer or application issues.

Skills

Fluency in Korean

Fluency in Japanese

Education

Bachelor's degree

Job description

Job Description

On-site - Manila No Exp Required Bachelor Full-time

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Read More

Key Responsibilities

• Monitoring & Evaluation: Listen to/read customer interactions (voice, chat, email) in both languages to assess quality, adherence to SOPs, and customer experience.
• Analysis & Reporting: Analyze quality scores, identify trends, report findings to team leads/management, and elevate critical issues.
• Coaching & Feedback: Provide constructive feedback and coaching to agents in both languages to improve their performance and skills.
• Process Improvement: Identify gaps in processes, recommend solutions, and participate in quality-related projects to enhance service delivery.
• Linguistic Quality: Check for linguistic accuracy, cultural relevance, and native‑like flow in UI text or communication.
• Troubleshooting: Handle first‑line incidents or requests, troubleshoot application issues, and resolve complex customer/vendor problems.

Qualifications

• Native or non native
• Amenable to work in Taguig City onsite
• Experience is an advantage but not required
• Can speak Korean or Japanese fluently