ITSM Analyst: ServiceNow & Process Optimization

APW Tech; Eastern Manila District; Hybrid; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

APW Tech in Metro Manila is seeking an Associate ITSM Analyst to support IT service request fulfillment and service catalog management within a dynamic enterprise.

You will work at the intersection of IT operations, governance, and continuous improvement, collaborating with stakeholders to optimize processes and ServiceNow workflows.

The role requires a Bachelor's degree and 8 years of IT Service Management experience, with hands‑on work in ServiceNow, Jira, Salesforce, Remedy, and reporting.

Qualifications

• Bachelor's Degree in IT, Engineering, Business Management or related field.
• 8+ years of experience in IT Service Management.
• Proven experience with ITSM processes: Service Request Fulfillment, Service Catalog Management, and IT Asset Management.
• Hands-on experience with ServiceNow, Jira, Salesforce, and Remedy.

Responsibilities

• Manage and support IT service request fulfillment and service catalog operations

Skills

ITSM

ServiceNow

Process Improvement

Stakeholder Management

Service Catalog

IT Operations

Reporting & Dashboards

Jira

Salesforce

Remedy

Education

Bachelor's Degree in IT, Engineering, Business Management

Tools

ServiceNow

Jira

Salesforce

Remedy

Job description

APW Tech in Metro Manila is seeking an Associate ITSM Analyst to support IT service request fulfillment and service catalog management within a dynamic enterprise.

You will work at the intersection of IT operations, governance, and continuous improvement, collaborating with stakeholders to optimize processes and ServiceNow workflows.

The role requires a Bachelor's degree and 8 years of IT Service Management experience, with hands‑on work in ServiceNow, Jira, Salesforce, Remedy, and reporting.