IT Vendor Manager

KMC Solutions; Metro Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Myriad360 is seeking a Subcontractor-Partner Manager in Manila, Philippines, contracted through KMC. The role blends onboarding operations and partner management across sourcing, qualification, onboarding, bid processes, and engagement setup.

Responsibilities include maintaining partner records, administering compliance, and delivering scorecards and dashboards. The role requires strong Excel, data analysis, and cross-functional collaboration across time zones.

Qualifications

• Five+ years in subcontractor, vendor, or partner management or related operations.
• Experience with IT services, managed services, or cloud delivery environments.
• Advanced Excel and reporting; strong data interpretation for decisions.

Responsibilities

• Manage onboarding, data quality, and records for subcontractors and partners.
• Coordinate SPA/ SOW reviews, contracts, and engagement setup.
• Oversee qualification, compliance, and requalification activities.
• Administer quotes, bids, and evaluation scoring with evidence/documentation.
• Track engagement health, scorecards, dashboards, and risk indicators.
• Lead corrective-action discussions and recovery planning with partners.
• Coordinate cross-functional governance with stakeholders across functions.

Skills

Subcontractor management

Vendor management

Excel advanced

Data analysis

Stakeholder management

Negotiation

Communication

Tools

Salesforce

NetSuite

OpenAir/SuiteProjects Pro

ScopeStack

Smartsheet

Power BI

Microsoft 365

Slack

ChatGPT

Job description

About the Role

Myriad360 is seeking a Subcontractor-Partner Manager for a full-time offshore role based in Manila, Philippines and contracted through KMC. The position combines two major areas of responsibility: Subcontractor-Partner Operations Onboarding Analyst and Subcontractor-Partner Manager. It supports the partner lifecycle from sourcing, qualification, onboarding, competitive bidding, and systems-of-record administration through engagement monitoring, performance management, corrective action, compliance, requalification, and continuous improvement.

Why This Role Matters

Subcontractor-partner performance and operational data quality directly affect customer experience, gross margin, delivery quality, resource flexibility, and Myriad360's ability to scale services. This combined role creates one accountable point for disciplined onboarding, accurate records, sound partner recommendations, early risk identification, and follow-through before issues affect customers or profitability.

Subcontractor-Partner Operations Onboarding Analyst

• Operations Process and Systems Execution: Perform defined Service Strategic Priorities Operations workflows within the processes, controls, data standards, and systems managed by Sarah Gold and her team; coordinate access, issue resolution, workflow changes, and data-quality improvements with Strategic Priorities Operations.
• Partner Master Data and Onboarding: Maintain the consolidated subcontractor-partner database; create and update partner records; connect partners to customers, projects, services, geographies, spend, capabilities, certifications, contracts, SOWs, compliance status, evaluations, and performance history.
• Qualification, Compliance, and Requalification: Research prospective partners; collect and validate onboarding, insurance, security, certification, contract, compliance information; administer annual requalification; and post approved status changes to the systems of record.
• Quote, Bid, and Selection Administration: Manage standardized quote solicitations, track responses, normalize pricing, evaluate compliance and value, prepare scoring matrices and recommendations, and document shared selection decisions and supporting evidence.
• Contract, SOW, and Engagement Setup: Coordinate Solution Provider Agreement (SPA’s), similar to Master Service Agreements (MSA’s), but for Subcontractors, contracts, Solution Proposal’s (SP’s) similar to Statements of Work (SOW’s), reviews, approvals, and engagement setup; confirm active work is linked to an approved partner and authorized SP/SOW; identify and elevate missing or unauthorized documentation.
• Evaluations, Scorecards, and Engagement Health: Administer engagement closeouts and evaluations; maintain scorecards, capability records, RAG health, performance trends, project-status information, and stakeholder feedback.
• Exception and Corrective-Action Tracking: Maintain cost, effort, schedule, quality, customer, rework, replacement-cost, customer-credit, margin-erosion, double-effort, and recovery logs; track owners, due dates, evidence, escalation, and closure status.
• Reporting, Sourcing, and Improvement: Prepare dashboards, QBR materials, management reports, meeting records, and action logs; perform capability, capacity, certification, and geographic gap analysis; document procedures; track milestones; and elevate operational or security risks.

Subcontractor-Partner Manager

• Program Operations: Manage the daily operating cadence for partner readiness, engagement follow-up, performance reviews, requalification, corrective actions, escalation, and reporting.
• Partner Relationship Management: Serve as a primary operational contact for approved partners, reinforce customer, communication, quality, documentation, and accountability standards, and build productive long-term relationships.
• Shared Partner Selection: Review partner qualifications, delivery capability, availability, geography, pricing, compliance, past performance, customer fit, and risk; participate with Bill Bickham and applicable stakeholders in criteria-based selection decisions. The role does not select partners unilaterally.
• Engagement Risk and Performance Management: Review subcontractor-supported engagements for scope, schedule, quality, documentation, communication, customer impact, cost, margin, and non-green conditions; use evaluations and scorecards to drive timely response and recommend partner-status changes.
• Corrective Action and Recovery: Lead partner corrective-action discussions, confirm owners and closure criteria, hold parties accountable for completion, and support recovery or commercial action for rework, replacement costs, credits, margin leakage, and delivery failures.
• Compliance, Requalification, and Partner Status: Review compliance and annual requalification information, resolve or escalation gaps, and recommend preferred, approved, conditional, inactive, restricted, suspended, held, or reinstated status based on documented evidence.
• Cross-Functional Governance: Coordinate with strategic priorities operations, PMO, Delivery, Finance, Legal, Procurement, Security, Presales, Solution Architecture, Sales, and partner teams; lead QBRs, assess capacity and pipeline readiness, and recommend improvements to standards, workflows, tools, and the partner ecosystem.
• Partner Development and Continuous Improvement: Identify recurring delivery or communication issues, apply root-cause analysis, recognize high-performing partners, and recommend actions that strengthen partner quality, coverage, scalability, and long-term value.

Operating Relationships and Decision Rights

• Direct Management: The role reports to Bill Bickham, who owns work priorities, responsibilities, goals, business performance expectations, development, and overall role accountability. KMC is the offshore staffing and contracting provider for the Manila-based position.
• Business Operations Governance: Sarah Gold (Strategic Priorities Operations team) own the processes, controls, data standards, and systems used for the Operations Onboarding Analyst work. This role executes those workflows, provides feedback, and coordinates changes through Sarah's team.
• Shared Decisions: Partner selection, material status changes, restrictions, offboarding, and contractual commitments require documented criteria and appropriate shared business approvals. This role prepares the analysis, recommendation, and record of decision.

What You Bring

• Five or more years of experience in subcontractor, vendor, or partner management; IT services operations; professional-services administration; procurement operations; project operations; or related business operations.
• Experience in an IT services, managed services, consulting, systems-integration, cloud, cybersecurity, infrastructure, or technology-services environment.
• Working knowledge of SOWs, fixed-price and time-and-materials delivery, project financials, cost controls, resource capacity, delivery quality, and customer-impact considerations.
• Experience with partner onboarding, assessments, quote and bid processes, contract or SPA support, compliance administration, scorecards, QBRs, corrective actions, and requalification.
• Ability to interpret project status, cost, effort, schedule, quality, customer, compliance, and operational-risk data and translate findings into practical recommendations.
• Advanced Excel and reporting skills, with experience using CRM, PSA/project-management, ERP, contract-management, collaboration, and reporting systems.
• Strong organization, analysis, written and verbal communication, stakeholder management, sound judgment, and follow-through; ability to support United States-based stakeholders from Manila and participate in recurring meetings across time zones.

Preferred Experience

• Managing or governing IT subcontractors, delivery partners, technical consultants, professional-services providers, or outsourced delivery resources.
• Salesforce, NetSuite, OpenAir/SuiteProjects Pro, ScopeStack, Smartsheet, Power BI, Microsoft 365, Slack, ChatGPT, or comparable platforms.
• Partner tiering, preferred-partner programs, supplier segmentation, strategic sourcing, capability and geographic coverage planning, process mapping or automation, and offshore or KMC-supported operating environments.

Ideal Candidate Profile

The successful candidate is structured, proactive, analytical, service-minded, and relationship-oriented. They can move comfortably between detailed onboarding and systems administration and direct partner management, challenge incomplete information, communicate clearly across cultures and time zones, protect process integrity, and follow issues through to closure while balancing partner relationships with business accountability.

How Success Is Measured

• Accurate, complete, and timely partner onboarding records, engagement links, scorecards, action logs, and systems-of-record updates.
• Consistent execution of Operations processes, controls, data standards, and reporting requirements established by Sarah Gold and the Operations team.
• Higher-quality shared partner-selection decisions supported by documented criteria, competitive analysis, risk assessment, and approvals.
• Timely engagement evaluations, partner reviews, compliance remediation, annual requalification, and identification of non‑green conditions.
• Effective corrective-action closure and fewer recurring partner-performance, communication, quality, and documentation issues.
• Reduced rework, replacement cost, customer credits, margin erosion, double effort, unauthorized engagements, and delivery friction.
• Improved visibility into partner capability, capacity, geographic coverage, pipeline readiness, compliance, and performance trends with stronger stakeholder confidence in the program.