MSP Supplier Operations Advisor

Hammerjack Pty Ltd; Taguig; On-site; PHP 420,000 - 600,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Supplier Operations Advisor to coordinate supplier-facing activities across onboarding, compliance, and communications for client portfolios globally. The role supports central mailbox management, document administration, and back-office tasks to ensure accurate supplier engagement data.

Ideal candidates have a related degree, at least two years of experience (MSP preferred), and familiarity with web-based systems.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• Two years work experience; MSP experience preferred.
• Experience using web-based systems preferred but not required.

Responsibilities

• Create, update and maintain supplier records in the central database.
• Manage the Supplier Operations central mailbox.
• Initiate supplier onboarding/offboarding for country/client requirements after approvals.
• Ensure 100% accurate supplier engagement status during onboarding/offboarding.
• Coordinate with Procurement & Supplier Partnership Managers to prioritise activities.
• Assist in supplier risk management workshops and segmentation efforts.
• Highlight onboarding/offboarding risks to the Supplier Operations Lead.
• Coordinate with Legal, Compliance and Audit for document reviews.

Skills

Communication skills

Relationship building

Attention to detail

Team player

Process improvement

Time management

MS Office proficiency

Education

Bachelor's degree or equivalent

Tools

MS Office Suite

Job description

About the role

The Supplier Operations Advisor is responsible for coordination of supplier facing activities which include but are not limited to managing the teams central mailbox, supplier on and off boarding for existing client portfolios and any new client implementations globally, support with the distribution of communication relating to supplier events, tracking supplier compliance specific to country and client, storing supplier compliance documentation and retaining up to date compliance documents, ensuring the supplier engagement status is accurate at all times, maintaining the contact list of our program delivery teams, all back office support teams. Continuously ensuring the supplier records in our central database reflect the suppliers, current engagement status and supporting the team with administrative tasks. Offer guidance on best practice and highlight lessons learnt from previous implementations.

What you'll be doing

Supplier Operations and Communications

• Creates, updates, and maintains supplier records in the central database.


• Manages the Supplier Operations central mailbox.


• Initiates Supplier onboarding and offboarding engagement process and applies country and client specific compliance requirements after relevant approvals have been acquired.


• Ensures the supplier engagement status is 100% accurate and most up to date at any given time during the on / off boarding process.


• Liaises with Procurement & Supplier Partnership Managers to coordinate and prioritize the supplier engagement activities.


• Assists in Supplier Partnership risk management workshops with supplier partnership team.


• Assists in the coordination efforts during a segmentation process for the supplier base.


• Highlight risks to supplier on/off boarding to Supplier Operations Lead.

Contracts and Compliance Document Administration

• Ensures the applicable country and client specific onboarding and offboarding documents are sent to the supplier.


• Ensures the suppliers are meeting the applicable country and client specific onboarding and offboarding requirements.


• Vets all onboarding and offboarding documents with 100% accuracy.


• Manages all required chases for outstanding supplier compliance documentation.


• Verifies supplier on and off boarding documentations meet the compliance requirements as per the process checklists specific to country and client.


• Assists in the coordination of Supplier Management document reviews with other departments (e.g. Legal, Compliance and Audit).


• Distributes relevant compliance documents to the applicable back office team to on / off board suppliers in the applicable systems e.g. Vendor Management System (VMS), Finance & Invoicing System.


• Participates in special projects and performs other duties as assigned.

About you

Bachelor's degree in related field or equivalent experience.

Two (2) years work experience. MSP experience is preferred.

Experience using web-based systems preferred but not required.

KNOWLEDGE, SKILLS & ABILITIES:

• Skilled in communicating effectively verbally and in writing.


• Ability to establish and maintain effective working relationships.


• Excellent attention to detail.


• Ability to work well in a team, maintain a sense of urgency and continuously strive to improve processes to drive efficiencies.


• Ability to accept and cope with a varied and changing workload and respond positively.


• Ability to define steps required for completion of deliverables.


• Ability to produce results in an ever-changing environment.


• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook


• Comfortable to work at any shift schedule