IT Technician

OFFSHORE BUSINESS PROCESSING INC.; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO on Day 1

Job summary

OFFSHORE BUSINESS PROCESSING INC. is seeking an IT Helpdesk/ IAM support specialist to manage user accounts, access rights, and directory services in Windows and Microsoft 365 environments.

You will ensure proper access according to roles, perform audits, and provide first-line support for IAM issues. The role requires an associate degree in IT or related field, Microsoft 365 certifications (MS-900, MS-102), strong English communication, and the ability to work in a fast-paced, onsite setting in

Qualifications

• Associate degree in Information Technology, Computer Science, Cybersecurity, or a related field.
• Certifications in Microsoft Office 365, such as MS-900 and MS-102.
• Ability to provide technical support and effectively resolve user queries.
• Knowledge of computer hardware, software, and networking.
• Excellent communication skills in English, both verbal and written.

Responsibilities

• Create, modify, and delete user accounts and access rights in Windows and Microsoft 365 environments.
• Ensure that users have appropriate access based on their roles, as requested by the site contact for each customer.
• Maintain and manage directory services to ensure accurate and secure user information.
• Configure computers according to customer requirements.
• Process access requests from users, ensuring they are properly authorized and documented.
• Conduct regular access audits to confirm that users have the correct level of access and address any discrepancies as needed.
• Maintain customer forms and checklists in accordance with Identity and Access Management processes.
• Provide technical support to users encountering access issues and resolve any problems related to I&AM.
• Stay up to date with current technologies through ongoing study and certifications.
• Accurately record time spent on all work performed in Autotask.

Skills

Technical support

English communication

Team player

Independent work

Adaptability

Education

Associate degree in IT/CS/Cybersecurity

Tools

MS-900

MS-102

Microsoft 365

Autotask

Windows OS

Job description

Job Summary

• HMO on Day 1

• Receive promising perks and rewards

• Experience travel opportunities

• Get recognized for what you do

• Achieve work-life balance

• Improve exponentially with enhanced learning

Responsibilities

• Create, modify, and delete user accounts and access rights in Windows and Microsoft 365 environments.

• Ensure that users have appropriate access based on their roles, as requested by the site contact for each customer.

• Maintain and manage directory services to ensure accurate and secure user information.

• Configure computers according to customer requirements.

• Process access requests from users, ensuring they are properly authorized and documented.

• Conduct regular access audits to confirm that users have the correct level of access and address any discrepancies as needed.

• Maintain customer forms and checklists in accordance with Identity and Access Management processes.

• Provide technical support to users encountering access issues and resolve any problems related to I&AM.

• Stay up to date with current technologies through ongoing study and certifications.

• Accurately record time spent on all work performed in Autotask.

Requirements

• An associate degree in Information Technology, Computer Science, Cybersecurity, or a related field.

• Certifications in Microsoft Office 365, such as MS-900 and MS-102.

• Ability to provide technical support and effectively resolve user queries.

• Knowledge of computer hardware, software, and networking.

• Excellent communication skills in English, both verbal and written.

• Willingness to work in a fast-paced environment.

• Strong team player, especially in dynamic situations.

• Ability to work well independently with minimal supervision.

• Full-time positions available.

• No work schedule preference

• Must be willing to report onsite in either Ortigas, Pasig City, or Cubao, Quezon City.