IT Technical Support

Wisefund Finance Corporation Ortigas; Eastern Manila District; On-site; PHP 279,000 - 502,000; Full time

Job summary

Wisefund Finance Corporation Ortigas is seeking an IT Support specialist to deliver frontline and escalation-level assistance across hardware, software, network, and VoIP systems. You will configure devices, manage Microsoft 365 services, VPNs, and security tools, and support new branch deployments.

You will also handle remote and on-site support, maintain IT assets, and generate reports on incidents, deployments, and system health to ensure reliable operations across all branches.

Responsibilities

• Provide Level 1 and Level 2 IT support for hardware, software, email, network, printers, and VoIP.
• Respond to issues via Email, Viber, or Helpdesk system.
• Install, configure, and maintain laptops, desktops, printers, scanners, and peripherals.
• Set up Microsoft 365 accounts, VPN, shared drives, and endpoint security tools.
• Support onboarding by issuing devices with proper configurations.
• Provide frontline support for Microsoft 365 services including Outlook, OneDrive, and Teams.
• Handle password resets, MFA setup, and account recovery requests.
• Coordinate with System Administrators for new user access provisioning and offboarding deactivation.
• Maintain an accurate inventory of IT assets and assist in deployment processes.
• Support installation and maintenance of biometric attendance systems.
• Participate in end-to-end IT setup for new branches, including structured cabling and device tests.
• Provide remote troubleshooting using AnyDesk/TeamViewer and deliver on-site support as needed.
• Perform preventive maintenance, monitor antivirus status and patch compliance.
• Maintain daily logs of support tickets and prepare reports on incidents and deployments.

Skills

IT support

Troubleshooting

Microsoft 365

VPN setup

On-site support

Remote support

Networking basics

Helpdesk

Biometric systems

Tools

AnyDesk

TeamViewer

Helpdesk software

Endpoint management tools

Job description

DUTIES AND RESPONSIBILITIES:

User Support and Troubleshooting

• Provide Level 1 and Level 2 support for hardware, software, email, network, printers, and VoIP systems.
• Respond to technical issues via Email, Viber, or Helpdesk system.
• Troubleshoot and resolve common IT problems, escalating critical or unresolved issues to higher-level support.

Workstation and Device Setup

• Install, configure, and maintain laptops, desktops, printers, scanners, and other peripherals.
• Set up company-standard applications, VPN, shared drives, Microsoft 365 accounts, and endpoint security tools.
• Support employee onboarding by preparing and issuing devices with proper configurations.

Microsoft 365 and Access Support

• Provide frontline support for Microsoft 365 services including Outlook, OneDrive, and Teams.
• Handle password resets, MFA setup, and account recovery requests.
• Coordinate with System Administrators for new user access provisioning and offboarding deactivation.

IT Asset Management

• Maintain an accurate inventory of issued IT assets (e.g., laptops, desktops, headsets, peripherals).
• Support equipment issuance, handover, turnover, and return processes.
• Assist in tagging, tracking, and auditing IT assets across departments and branches.

Biometric System and DTR Management

• Support installation, configuration, and maintenance of biometric attendance systems.
• Generate and export Daily Time Records (DTRs) and provide reports to Accounting.
• Ensure biometric devices remain synced and fully functional across all branches.

Branch Opening Support (Including Structured Cabling)

• Participate in end-to-end IT setup for new branches, including:
• Coordinating and assisting with structured cabling for workstations, networking, and biometric terminals.
• Installing and testing desktops, printers, IP phones, and biometric devices.
• Assisting Network Administrators with router, switch, and firewall configurations.
• Ensure all IT systems are fully operational before branch go-live.

Remote and Field Support

• Provide remote troubleshooting support using tools like AnyDesk or TeamViewer.
• Assist in mobile employee support for remote connectivity and device issues.
• Deliver on-site support during branch visits for IT deployments or escalated issues.
• Maintenance and Monitoring
• Perform preventive maintenance on end-user devices and peripherals.
• Monitor antivirus status, patch compliance, and system health for assigned endpoints.
• Proactively address potential issues before they impact end users.

Reporting and Documentation

• Maintain daily logs of support tickets, incidents, and resolutions.
• Prepare weekly/monthly reports covering:

Common technical issues and their frequency

DTR summaries from biometric systems

Branch/field deployment status and outcomes