IT Team Lead — Network & Services Delivery + Growth Bonus

Infosys BPM Philippines; Parañaque; On-site; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On 

Quarterly performance bonus

Outstanding career development机会

Job summary

Infosys BPM Philippines is seeking an IT Technology Analyst – Team Lead to oversee end-to-end IT service delivery, infrastructure stability, and team performance. You will lead from the front in BAU operations, service transitions, and continuous improvement while developing a high-performing IT team.

The role emphasizes hands-on technical leadership, effective stakeholder communication, and adherence to Infosys standards across global teams.

Qualifications

• Bachelor’s degree in IT, Computer Science, Engineering, or related field.
• 6–8 years’ experience in IT infrastructure, network operations, and service delivery.
• Prior team leadership or shift lead experience preferred.

Responsibilities

• Lead L2 service delivery across Network, Security, VOICE, Server, and Systems.
• Ensure timely resolution of incidents and service requests (SLA compliance).
• Act as escalation point for critical issues.
• Drive incident resolution, RCA, and preventive actions.
• Manage Change & Release processes (CMDB, FSC, risk assessments).
• Ensure service availability through backups, redundancy, and capacity monitoring.
• Support service transitions, upgrades, and continuous improvement initiatives.
• Coordinate with vendors for issue resolution and performance monitoring; ensure compliance with IT policies and audits.

Skills

LAN/WAN

VOICE

Servers

Cloud basics

Incident Management

Problem Management

Change Management

CCNA/CCNP

Troubleshooting

Stakeholder management

Team leadership

Communication

Education

Bachelor’s degree in IT, Computer Science, Engineering, or related field

Tools

Cisco devices

CMDB

FSC

Job description

Infosys BPM Philippines is seeking an IT Technology Analyst – Team Lead to oversee end-to-end IT service delivery, infrastructure stability, and team performance. You will lead from the front in BAU operations, service transitions, and continuous improvement while developing a high-performing IT team.

The role emphasizes hands-on technical leadership, effective stakeholder communication, and adherence to Infosys standards across global teams.