IT Systems Support Engineer — Hands-on, On-Call

ibex; Davao City; On-site; PHP 279,000 - 469,000; Full time

Job summary

ibex is seeking a capable IT desktop support specialist responsible for maintaining and supporting the organization’s IT infrastructure, systems, applications, and end users. This role combines desk-side support, system administration, monitoring, and ongoing infrastructure maintenance across desktop environments.

You will handle Remedy tickets, perform root cause analysis, participate in hardware rollouts, and ensure high-quality support across multiple sites.

Qualifications

• At least 2 years of desktop support experience or combination of education/certifications and experience.
• A+ certification is an advantage; MCDST desired; current MCSE highly desirable.
• Experience supporting desktops, laptops, handheld devices and some remote voice/data infrastructure.
• Experience working in a large, fast paced, call center environment utilizing VOIP technology.
• Advance knowledge of Windows XP and Windows 7.
• Good understanding of Active Directory, GPOs, and software deployment.
• Must be a strong team player with a positive attitude and tenacity to complete the mission.
• Must be an excellent communicator/facilitator; ability to interface with clients at all levels.
• Must be able to effectively partner and build relationships with key internal business clients and supporting staff.
• Uses consensus approach to drive site wide changes and initiatives.
• Highly proactive; addresses site level issues with appropriate sense of urgency.
• Applicant must be willing to travel and be assigned in different locations
• Applicant must be willing to work on Graveyard shift, render Overtime and be on-call

Responsibilities

• Respond to workflow requests via Remedy trouble tickets and resolve issues.
• Troubleshoot desktops, laptops, handheld devices, and VOIP-related problems.
• Install, relocate, and maintain desktop hardware and software applications.
• Prioritize and organize tickets; ensure timely site-level support delivery.
• Support site IT infrastructure and participate in device rollout activities.
• Develop site-level SOPs and supporting documentation for IT processes.
• Collaborate with internal clients and IT staff to address issues.
• Travel to different locations as required and work graveyard/on-call shifts.

Skills

Desktop support

System administration

Monitoring

Troubleshooting

Infrastructure maintenance

Root cause analysis

Communication

Team collaboration

Willingness to travel

On-call readiness

Education

A+ certification

MCDST certification

MCSE certification

Tools

Remedy

Active Directory

GPOs

Windows XP

Windows 7

VOIP support

Job description

ibex is seeking a capable IT desktop support specialist responsible for maintaining and supporting the organization’s IT infrastructure, systems, applications, and end users. This role combines desk-side support, system administration, monitoring, and ongoing infrastructure maintenance across desktop environments.

You will handle Remedy tickets, perform root cause analysis, participate in hardware rollouts, and ensure high-quality support across multiple sites.