IT Systems & Desktop Support Engineer — On-Call

ibex; Philippines; On-site; PHP 446,000 - 725,000; Full time

Job summary

ibex is seeking a desktop support technician to maintain and troubleshoot IT infrastructure and end-user systems in the Philippines. You will handle tickets, support desktops/laptops/handheld devices, and assist with VOIP networks in a fast-paced environment.

The role requires knowledge of Windows XP/7, Active Directory, and software deployment, plus strong communication skills and willingness to travel. Graveyard shifts and on-call duties may be required.

Qualifications

• At least 2 years of desktop support experience or combination of education/certifications and experience.
• A+ certification is an advantage; MCDST desired; MCSE desirable.
• Experience supporting desktops, laptops, handheld devices and remote voice/data infrastructure.
• Experience in a large, fast paced call center environment with VOIP.
• Knowledge of Windows XP/7, Active Directory, GPOs, and software deployment.
• Strong communication and teamwork; able to interface with clients at all levels.
• Willing to travel; able to work graveyard shifts and be on-call.

Responsibilities

• Respond to trouble tickets via Remedy and prioritize workloads.
• Provide desktop hardware/software support across a large environment.
• Drive site-level PC hardware rollouts and software deployments.

Skills

Excellent communication

Team player

Willing to travel

On-call / graveyard shift

Education

A+ certification

MCDST desired

MCSE desirable

Tools

Remedy ticketing

Active Directory

GPOs

VOIP technology

Windows XP

Windows 7

Job description

ibex is seeking a desktop support technician to maintain and troubleshoot IT infrastructure and end-user systems in the Philippines. You will handle tickets, support desktops/laptops/handheld devices, and assist with VOIP networks in a fast-paced environment.

The role requires knowledge of Windows XP/7, Active Directory, and software deployment, plus strong communication skills and willingness to travel. Graveyard shifts and on-call duties may be required.