IT Support Specialist - US IT Consulting WFH

ConnectOS; Metro Manila; À distance; PHP 446 000 - 670 000; Plein temps

Avantages offerts par ce poste

WFH

Medical, Dental Coverage and Life from

Paid Vacation and Sick Leave

Annual appraisal

Financial Assistance Program

13th Month Pay

Regular Company Events

Career growth opportunities

Résumé du poste

ConnectOS is seeking an experienced IT support specialist to join our remote team in the Philippines. You will provide first‑level hardware, software, and network support during a night shift (9 pm–6 am PH time) and help keep client systems secure and up to date.

You will use ConnectWise PSA and RMM, assist with onboarding, tickets, patching, SentinelOne, and collaborate with a remote team to grow skills and deliver excellent service.

Qualifications

• 2+ years hands-on US IT support experience.
• Proficiency with Windows and macOS and common business apps.
• Familiarity with ConnectWise PSA and RMM platforms.
• Basic networking concepts: TCP/IP, DNS, VPNs.
• Experience with SentinelOne antivirus solutions.
• Strong communication and customer service in a remote setting.
• Ability to work independently and with a remote team.
• Certs like CompTIA A+/Network+ preferred but not required.

Responsabilités

• Provide first-level technical support for hardware, software, and network issues via remote tools.
• Respond to and troubleshoot tickets via phone, email, and remote desktop support.
• Assist in setup, installation, and maintenance of remote computer systems and peripherals.
• Utilize ConnectWise PSA and RMM tools to manage, track, and resolve requests.
• Perform regular OS patching and updates to ensure security and performance.
• Assist in user onboarding and IT training via virtual sessions.
• Support and monitor SentinelOne antivirus deployment and management.
• Document and escalate issues to senior IT staff as required.
• Maintain accurate records of IT issues and resolutions.

Connaissances

US IT support experience

Windows & macOS proficiency

Remote/desk-side support

Customer service

Excellent communication

Willingness to learn

Formation

CompTIA A+

CompTIA Network+

Outils

ConnectWise PSA

ConnectWise RMM

SentinelOne

Networking basics (TCP/IP, DNS, VPNs)

Description du poste

Salary: P40,000 - P60,000 (Monthly Package)

Schedule

Monday - Friday (9 pm - 6 am PH time)

What are we looking for?

Skills Required

• 2+ years of hands-on US IT support or related experience
• Proficiency with Windows, macOS, and common business applications.
• Familiarity with ConnectWise PSA and RMM platforms.
• Basic understanding of networking concepts (e.g., TCP/IP, DNS, VPNs).
• Experience with SentinelOne antivirus solutions.
• Excellent communication and customer service skills in a remote setting.
• Ability to work independently and collaboratively in a remote team.
• A drive to learn new technologies and grow within the field.
• Relevant certifications (e.g., CompTIA A+, Network+, or similar) preferred but not required.

What will you do?

• Provide first-level technical support for hardware, software, and network issues via remote tools.
• Respond to and troubleshoot tickets via phone, email, and remote desktop support.
• Assist in the setup, installation, and maintenance of remote computer systems and peripherals.
• Utilize ConnectWise PSA and RMM tools to manage, track, and resolve service requests efficiently.
• Perform regular OS patching and updates to ensure system security and performance.
• Assist in user onboarding and IT training via virtual sessions.
• Support and monitor SentinelOne antivirus deployment and management.
• Document and escalates issues as required to senior IT staff.
• Maintain accurate records of all IT issues and resolutions.

Join the awesome team and enjoy these benefits & perks:

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice. Our client is culture fosters creativity and expertise among our team members, enabling them to provide exceptional care for our clients. By creating a dynamic and supportive environment, we empower our employees to excel, leading to outstanding results for our clients. Through continuous learning, collaboration, and a passion for innovation, we encourage our team to exceed client expectations with every interaction.

#ConnectOSCareers #JoinConnectOS #ConnectOSRecruitment

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.