IT Support Specialist

Globecentrix Business Support Services; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Globecentrix Business Support Services seeks an IT Generalist to support a small-to-medium user environment. You will install, configure, and troubleshoot Windows 11, manage software deployment and patching remotely, and handle security policies and backups.

You will diagnose LAN/WLAN issues, configure VPN clients, and document all incidents for internal reports, ensuring service continuity for a 10+ workstation environment.

Qualifications

• 2+ years in a company with 10+ workstations
• Experience installing/configuring Windows 11 and patch management
• Knowledge of antivirus, password policies and backups
• Ability to document issues and prepare clear internal reports
• Strong technical communication for non-technical staff
• Ability to troubleshoot LAN/WLAN, VPN, and connectivity issues

Responsibilities

• Provide user support to minimize downtime and maintain service levels
• Deploy software remotely and manage patches across systems
• Troubleshoot network (LAN/WLAN) and VPN configurations
• Maintain hardware lifecycle documentation and assist with upgrades
• Enforce endpoint security and backup procedures
• Document incidents and produce clear internal reports

Skills

Systems Admin

Hardware diag

Remote deployment

VPN config

TCP/IP

Technical communication

User support

Documentation

Endpoint security

Backup procedures

Ticketing systems

Tools

Ticketing software

antivirus tools

Job description

Core Technical Proficiency

• Systems Administration: Proven experience installing, configuring, and troubleshooting Windows 11.
• Hardware Lifecycle: Ability to diagnose hardware failures, understand component specifications for upgrades, and manage physical peripheral setups.
• Software & Deployment: Proficiency in remote software deployment, patch management, and general application troubleshooting.

Network & Connectivity

• Infrastructure Basics: Hands-on experience with SMB-grade routers, switches, and Wireless Access Points (WAPs).
• Connectivity Troubleshooting: Ability to diagnose LAN/WLAN issues, manage VPN client configurations
• Cabling & Physical Layer: Ability to run, terminate, and test Ethernet/coaxial cables for both data and CCTV systems.
• Network Logic: Solid understanding of TCP/IP, DNS, and DHCP to resolve IP conflicts or "no internet" scenarios.

Operations & Security

• Minimum 2+ years of experience in a company with 10+ workstations, ensuring familiarity with multi-user environments.
• Knowledge of endpoint protection (Antivirus), password policies, and basic data backup procedures.
• Ability to use ticketing systems to track issues and maintain clear, professional documentation for internal reports.

Soft Skills

• Technical Communication: Capability to translate complex IT issues into simple instructions for non-technical staff via email or in person.
• User Support: A proactive "service-first" mindset focused on minimizing team downtime.