IT Support & Infrastructure Lead - 24/7 BPO (Davao City)

Resolv Global; Davao City; On-site; PHP 502,000 - 614,000; Full time

Job summary

Resolv Global is seeking an experienced IT Support Manager to oversee IT operations and infrastructure for its Davao City BPO operations. You will lead IT support resources, manage incidents, and ensure secure, reliable technology for a 24/7 contact center environment.

The role requires strong technical knowledge, proactive problem-solving, and the ability to lead a team in a fast-paced setting. On-site work in Davao City is essential.

Qualifications

• Bachelor’s degree in IT, CS, or related discipline.
• Approximately 5–8 years IT infra and support experience.
• 2–3 years in a leadership or supervisory role.

Responsibilities

• Oversee 24/7 IT operations for a contact center.
• Maintain availability and performance of servers, networks, and endpoints.
• Coordinate incidents and ensure SLAs are met.
• Lead troubleshooting during major incidents and document learnings.
• Manage end-user support, deployments, and access controls.
• Coordinate with vendors and maintain asset records.

Skills

IT leadership

Infrastructure management

Incident management

End-user support

Vendor coordination

Team leadership

ITIL processes

Security awareness

Education

Bachelor's degree in IT/CS

Tools

Microsoft 365

Active Directory / Entra ID

Microsoft Intune

ServiceNow

ITSM tooling

Job description

Resolv Global is seeking an experienced IT Support Manager to oversee IT operations and infrastructure for its Davao City BPO operations. You will lead IT support resources, manage incidents, and ensure secure, reliable technology for a 24/7 contact center environment.

The role requires strong technical knowledge, proactive problem-solving, and the ability to lead a team in a fast-paced setting. On-site work in Davao City is essential.