Davao Call Center Operations Leader

Resolv Global; Davao City; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Resolv Global is seeking an experienced Call Center Operations Manager to lead our Davao City contact center, driving performance and ensuring SLAs are met with high service quality.

You will manage Team Leaders and Supervisors, analyze data, and build strong client relationships across international programs, partnering with Workforce Management, HR and quality teams to optimize staffing and processes.

Qualifications

• Experience leading call center teams.
• Ability to drive performance and meet SLAs.

Responsibilities

• Lead call center operations in Davao City.
• Drive performance, manage Team Leaders and Supervisors.
• Ensure SLAs and client KPIs are met while maintaining high service quality.

Job description

Resolv Global is seeking an experienced Call Center Operations Manager to lead our Davao City contact center. You will drive performance, manage Team Leaders and Supervisors, and ensure SLAs and client KPIs are met while maintaining high service quality.

This role requires strong people leadership, data analysis, and the ability to build lasting client relationships across international programs. You will partner with Workforce Management, HR, and quality teams to optimize staffing, develop