IT Engineer - MNL

Odfjell Technology Corp.; Philippines; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Competitive compensation

Learning & development opportunities

Global company benefits

Job summary

Odfjell Technology Corp. is seeking an IT support specialist to act as primary contact for users and manage incidents from intake to resolution. The role covers PC/printer/server administration, remote troubleshooting, and knowledge-base updates.

You will support Windows OS, Citrix, Office 365, Exchange, and networking, with opportunities to contribute to new IT infrastructure and security practices. Makati onsite, with 24/7 readiness.

Qualifications

• Bachelor's/College Degree in Computer Science/Information Technology or equivalent
• Minimum 3 years of working experience in the related field is required for this position
• Experience in Shared Services and Multicultural Environment is an advantage
• Strong customer service, problem solving and collaboration abilities
• Willing to work in 24/7 operations and onsite in Makati Office.

Responsibilities

• Act as a point of contact for phone calls, chat, helpdesk portal and emails from users regarding IT issues and queries
• Responsible for administration and internal support of the Company's PCs, printers, servers, and related equipment
• Logs and tracks incident/service requests from identification through resolution. Documents resolutions and update knowledge database
• Troubleshoot, diagnose and resolve technical issues surrounding Windows OS, Citrix Environment, MS Office products, E-mails, internet connections, TCP/IP configuration and printers
• Provide remote desktop support and perform other activities based on SOPs
• Administer and provide User account provisioning
• Perform PC maintenance upgrades and configurations
• Runs diagnostic programs, isolates problem, determines and implements solution
• Participate and coordinate implementation of new IT infrastructure
• Provide training and technical support for users with varying levels of IT knowledge or competence
• Report IT security threats and incidents to IT Head Office, and ensure that knowledge about threats and incidents are shared with all within IT
• Act in accordance with IT Security guidelines
• Perform other related tasks as required

Skills

Customer service

Problem solving

Collaboration

English language

Initiative

Decision making

Remote support

Team work

Education

Bachelor's/College Degree in Computer Science/Information Technology

Tools

Windows Server 2016/2019/2021

Active Directory & GPOs

DNS/DHCP/TCP-IP, SMTP

Office 365

Microsoft Exchange Server

Citrix Environment

Autodesk Pro/Engineering Apps

Remote support tools

Job description

Odfjell Technology delivers safe, efficient, and sustainable solutions that save time, cost, and reduce carbon emissions for our clients. Our people connect 50 years of industry experience with the technology of tomorrow. With projects in more than 20 countries we are looking for talented people who can help us overcome the today's challenges and realise the opportunities ahead.

We are looking for someone who has

• Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent
• At least three (3) years of working experience in the related field is required for this position
• Experience in Shared Services and Multicultural Environment is an advantage
• Strong customer service, problem solving and collaboration abilities
• Willing to work in 24/7 operations and onsite in Makati Office.

IT Competencies that you'll bring

• Knowledge of and experience from Industry at hand.
• Ability to work independently as well as in a team through collaboration.
• Has experience working and communicating with internal and external overseas partners.
• Structured, accurate, systematic, and committed to deliver within deadlines
• Ability to take initiative and make decisions within scope and guidelines.
• Result and action-oriented mindset.
• Fluent in English language, both oral and written
• Working knowledge in Windows Server 2016, 2019 & 2021, Active Directory, GPO's, DNS, DHCP, TCP/IP, SMTP, File and Print Server
• Advanced knowledge in Windows Operating Systems (Windows 10) and Office 365 applications such as Word, Excel, Outlook, PowerPoint, Visio, and Project.
• With experience in troubleshooting hardware, software, and network issues on Windows workstations and laptops through desk-side and remote support.
• Knowledge in Microsoft Exchange Server, Microsoft 365, Cloud Services, Citrix Environment and Engineering Applications, (Autodesk Applications, Microstation, Solidworks, Orcaflex, MathCad and Proarc)
• Motivated to facilitate and contribute to company's growth.

Your Mission

• Act as a point of contact for phone calls, chat, helpdesk portal and emails from users regarding IT issues and queries
• Responsible for administration and internal support of the Company's PCs, printers, servers, and related equipment
• Logs and tracks incident/service requests from identification through resolution. Documents resolutions and update knowledge database
• Troubleshoot, diagnose and resolve technical issues surrounding Windows Operating System, Citrix Environment, MS Office products, E-mails, internet connections, TCI/IP configuration and printers
• Provide remote desktop support and perform other activities based on SOPs
• Administer and provide User account provisioning
• Perform PC maintenance upgrades and configurations
• Runs diagnostic programs, isolates problem, determines and implements solution
• Participate and coordinate implementation of new IT infrastructure
• Provide training and technical support for users with varying levels of IT knowledge or competence
• Report IT security threats and incidents to IT Head Office, and ensure that knowledge about threats and incidents are shared with all within IT
• Act in accordance with the expectation that being in an IT department requires extra awareness to IT Security threats, e.g., phishing emails, CEO scams, ransomware and other digital attacks
• Comply to Odfjell Technology's procedures within security and IT security, including internal IT guidelines
• Perform other related tasks that may be required from time to time

Why you should join our team

The Odfjell group recognises that the shift to renewable energy requires a new way of thinking. By leveraging diverse, cross-functional teams we drive innovation, sustainability, and technological improvements across the business. Our people are at the heart of what we do to drive change as we continue to shape and grow the business.

We strive to create a satisfying and motivating workplace for our employees and an arena for sharing experiences with a focus on ongoing learning and development. Our employees report high levels of empowerment, open dialogue, and trust.

We believe that diversity and inclusion are pre-conditions to succeed in a global marketplace. We believe our company values should be reflected in the everyday behaviour of our leaders and employees alike.

We offer:

• Learning and development support
• Collaborative, diverse, and inclusive working environment
• Part of a global company with opportunities for growth and development.
• Competitive compensation and benefits including paid time-off, insurances and retirement

We live our core values - creative, competent, result oriented, committed - while always being safety conscious.

We use Semac background checks in our recruitment process.