IT Support Engineer

IT by Design Philippines Inc.; Philippines; On-site; PHP 240,000 - 420,000; Full time

Job summary

IT by Design Philippines Inc. is seeking an IT Support Engineer to join our technical team and provide hands-on support across systems, networks, security, and end-user devices.

You will troubleshoot IT issues, maintain client IT systems, configure network hardware, manage user accounts, and support Windows and Office applications while growing your automation skills and documenting processes.

Qualifications

• Proven experience in a technical IT support role.
• Strong knowledge of Microsoft Windows and Microsoft Office.
• Good understanding of Networking, Wi-Fi, TCP/IP, Active Directory/LDAP.
• Experience troubleshooting PCs, laptops, mobile devices, and tablets.
• Strong problem-solving and analytical skills.
• Good documentation and communication skills.
• Able to work independently and manage multiple technical tasks.
• Willingness to learn new systems and technologies.

Responsibilities

• Provide technical support and troubleshoot IT issues.
• Maintain and support client IT systems.
• Configure and troubleshoot network hardware, Wi-Fi, TCP/IP, and related services.
• Manage user accounts and provide end-user support.
• Support Microsoft Windows, Microsoft Office, and security applications.
• Perform system updates, patching, monitoring, and maintenance.
• Support firewalls, antivirus, and secure wireless environments.
• Install, upgrade, and troubleshoot operating systems and applications.
• Document IT systems, processes, and procedures.
• Perform PC/laptop hardware troubleshooting and repairs.
• Use scripting and automation to improve IT support processes.
• Work with monitoring and IT management tools.

Skills

Microsoft Windows

Microsoft Office

Networking

Wi-Fi

TCP/IP

Active Directory/LDAP

Documentation

Communication

Independent work

Problem solving

Scripting

PowerShell

Tools

PowerShell

SQL Server

CRM

Web content management systems

Job description

WE'RE HIRING | IT SUPPORT ENGINEER

Are you an IT professional who enjoys troubleshooting, working with networks, and supporting different IT systems?

We're looking for an IT Support Engineer to join our technical team and provide hands-on support across systems, networks, security, and end-user devices.

What You'll Do

• Provide technical support and troubleshoot IT issues

• Maintain and support client IT systems

• Configure and troubleshoot network hardware, Wi-Fi, TCP/IP, and related services

• Manage user accounts and provide end-user support

• Support Microsoft Windows, Microsoft Office, and security applications

• Perform system updates, patching, monitoring, and maintenance

• Support firewalls, antivirus, and secure wireless environments

• Install, upgrade, and troubleshoot operating systems and applications

• Document IT systems, processes, and procedures

• Perform PC/laptop hardware troubleshooting and repairs

• Use scripting and automation to improve IT support processes

• Work with monitoring and IT management tools

What We're Looking For

• Proven experience in a technical IT support role

• Strong knowledge of Microsoft Windows and Microsoft Office

• Good understanding of Networking, Wi-Fi, TCP/IP, Active Directory/LDAP

• Experience troubleshooting PCs, laptops, mobile devices, and tablets

• Strong problem-solving and analytical skills

• Good documentation and communication skills

• Able to work independently and manage multiple technical tasks

• Willingness to learn new systems and technologies

Nice to Have

• PowerShell scripting experience

• SQL Server experience

• Practical PC/laptop repair experience

• Experience with CRM or web content management systems