IT Support Engineer

Nimbyx; Philippines; On-site; PHP 335,000 - 603,000; Full time

Benefits offered by this job

Full onsite

Job summary

EviSmart is seeking a dedicated IT Support Engineer to help keep day-to-day operations running smoothly from our Manila hub. You’ll handle user accounts, device issues, and connectivity while looking ahead to prevent recurring problems.

This role emphasizes ownership, proactive troubleshooting, and continuous improvement of the work environment. As a night-shift employee, you’ll communicate clearly with colleagues and ensure equipment is ready for operation.

Qualifications

• Excellent English communication and collaboration skills.
• Willingness to work the night shift and coordinate with global teams.
• Solid foundation in IT support and troubleshooting processes.
• Ability to follow a problem through and document steps taken.
• Proactive approach: identify issues before they become problems.

Responsibilities

• Provide day-to-day IT support to employees for hardware, software and connectivity.
• Create and reset user accounts and passwords; manage access issues.
• Troubleshoot laptops, desktops, peripherals, printers and Wi-Fi.
• Set up equipment for new hires and check workstations before use.
• Track IT equipment and recurring issues; escalate complex problems with context.

Skills

English communication

Night shift

IT support basics

Proactive problem solving

Ownership & accountability

Job description

Job Description:

Company Description

Why EviSmart

• 300 people. Two hubs: Vancouver HQ and Manila operations.


• 145% year-over-year SaaS growth - the market is responding.


• 28 countries. One platform. The dental industry's Autopilot.


• An in-house AI model research and development team building proprietary intelligence.

How We Work

We ship before we're 100% certain. We write things down because we have two offices and memory is lossy. We debate loudly and move without resentment. We treat the customer's real problem as more important than an elegant internal process. If you've spent time waiting for permission to try something obvious — you'll notice the difference here immediately.

Job Description

IT Support Engineer

Don't wait for someone to tell you something is broken.

We're hiring an IT Support Engineer to help keep our day-to-day operations running smoothly.

Yes, you'll handle the things you'd expect from IT Support: user access, password resets, workstations, software, printers, connectivity, peripherals and everyday technical issues.

But we're not looking for someone who spends the entire shift waiting for a ticket or Teams message to arrive.

We want someone who gets ahead of the problem.

If employees are coming in tomorrow, don't wait until tomorrow to discover that a workstation won't boot.

Check it today.

If a printer, meeting-room setup, Wi‑Fi connection or shared device keeps causing problems, don't wait for the next person to complain about it.

Find out what's wrong and help make sure it doesn't keep happening.

If equipment or supplies are running low, don't wait until we've completely run out.

Raise it before it becomes a problem.

That's what good IT Support looks like to us.

It means paying attention to the environment even when nobody is asking you for anything.

It means noticing patterns.

It means asking questions when something doesn't look right.

And it means taking responsibility for an issue until you're confident it's actually been addressed.

What you'll actually be doing

You'll support employees with the everyday technology they need to do their jobs.

That includes things like:

• Creating and resetting user accounts and passwords


• Troubleshooting laptops, desktops and peripherals


• Helping with software and access issues


• Supporting printers and other shared office equipment


• Troubleshooting basic Wi‑Fi and connectivity problems


• Setting up equipment for new employees


• Checking workstations and equipment before they're needed


• Keeping track of IT equipment, supplies and recurring issues


• Performing routine checks instead of waiting for users to discover problems


• Escalating more complex infrastructure or network problems when necessary - but with useful information about what you've already checked

You'll primarily be supporting our night-shift operations, so you need to be comfortable working nights and communicating clearly with employees who need assistance.

Qualifications

What we're looking for

You don't need to be the most senior Network Engineer in the room.

You don't need an impressive collection of certifications.

And we don't expect you to know how to solve every technical problem on Day 1.

We can teach technical processes. What we're much more interested in is how you work.

We're looking for someone who:

• Communicates well in English


• Is comfortable working the night shift


• Has a good foundation in IT support and troubleshooting


• Can follow a problem through instead of immediately passing it to somebody else


• Pays attention to what's happening around them


• Doesn't need to be continuously told what to check or what to do next


• Learns quickly when they encounter something unfamiliar


• Notices repetitive problems and asks why they keep happening


• Takes care of things before they become somebody else's problem

When everything is working, and there are no tickets, no messages and nobody currently needs your help, your job isn't to sit and wait for something to break.

Look around.

Are the workstations ready?

Are there devices that have been behaving strangely?

Are printers working?

Are there recurring issues from the previous shifts that nobody has permanently addressed?

Is there equipment that needs attention?

Are there simple checks or tasks we keep doing manually that could be done better?

Find something useful to improve.

You may start with relatively simple IT Support responsibilities, but we want someone who can eventually look at the environment and independently recognize:“This could become a problem. I should deal with it now.”

You won't always know the answer and that's okay.

What matters is what you do next.

We don't expect you to magically know how to solve every unfamiliar issue.

We do expect you to investigate, ask sensible questions, check what you can, use the resources available to you, communicate clearly and keep working the problem instead of becoming stuck because there isn't a step-by-step instruction telling you what to do.

Knowing when you genuinely need help is also part of good judgment.

Before you apply, ask yourself:

When work is quiet, do I naturally look for what else needs attention - or do I wait for someone to give me something to do?

When the same problem keeps happening, do I simply fix it again - or do I start wondering why it keeps happening?

When I notice something isn't right, do I take ownership - even if nobody specifically assigned it to me?

If that sounds like how you already work, we'd like to meet you.

Additional Information

Work setup: FULL ONSITE, Monday to Friday
Location: One World Place, BGC, Taguig City
Employment Type: Full-time + Permanent

Get to know us more:

EviSmart

• https://www.instagram.com/evidentdigital/


• https://evismart.com/#work-flow-video