IT Infrastructure Engineer

Adventus; Bacnotan; Hybrid; PHP 180,000 - 240,000; Full time

Job summary

Adventus in the Philippines seeks an IT Support Specialist to troubleshoot Windows desktops, laptops, printers, and networks, with 1–3 years of experience. The role includes on-site and remote support to ensure uptime and user satisfaction.

You will install and configure operating systems and applications, provide basic Microsoft 365 support, and document issues while collaborating with the team to resolve incidents promptly.

Qualifications

• 1–3 years of experience in IT support or a similar role.
• Experience providing both end‑user and network troubleshooting is preferred.
• Strong communication and analytical skills.

Responsibilities

• Troubleshoot Windows desktops, laptops, printers, and peripherals.
• Install and configure operating systems and applications.
• Provide basic Microsoft 365 support (Outlook, Teams, Office).
• Handle user accounts, passwords, and access issues.
• Perform basic Active Directory tasks.
• Troubleshoot hardware and software problems.
• Provide remote and onsite technical support.
• Document tickets clearly and escalate when needed.
• Understand TCP/IP, OSI model, LAN/WAN, DHCP, DNS.

Skills

IT support

Network troubleshooting

Customer service

Windows OS

TCP/IP

Tools

Cisco devices

Aruba gear

Fortinet gear

Wi‑Fi troubleshooting

Job description

Troubleshooting Windows desktops, laptops, printers, and peripherals.

Installation and configuration of operating systems and applications.

Basic Microsoft 365 support, including Outlook, Teams, and Office applications.

User account, password, and access troubleshooting.

Basic Active Directory knowledge.

Hardware and software troubleshooting.

Remote and onsite technical support.

Proper ticket documentation and escalation.

Strong understanding of TCP/IP, OSI Model, LAN/WAN, DHCP, and DNS.

Basic to intermediate knowledge of VLANs, trunking, and subnetting.

Basic routing and switching knowledge.

Experience troubleshooting network connectivity issues.

Familiarity with Cisco, Aruba, Fortinet, Sophos, or similar network equipment.

Knowledge of Wi‑Fi troubleshooting and configuration.

Basic firewall and NAT concepts.

Ability to use network troubleshooting tools such as ping, tracert, ipconfig, and nslookup.

Basic knowledge of network monitoring and documentation.

Certifications (Not necessary)

CompTIA A+ / Network+

Microsoft certifications

Fortinet NSE/FCF or equivalent

ITIL Foundation

Soft Skills

Good communication and customer‑service skills.

Strong troubleshooting and analytical skills.

Ability to work independently and with a team.

Ability to prioritize and handle multiple tickets/incidents.

1–3 years of experience in IT support, network support, or a similar role.

Experience providing both end‑user and network troubleshooting is preferred.

Information Technology Services 11-50 employees