IT Staff

AGnP Corporation; Pasig; On-site; PHP 180,000 - 240,000; Full time

Job summary

AGnP Corporation in Pasig City is seeking an IT Staff to join our Information & Communications Technology team. This full-time role is based in Kapasigan, Pasig City, Metro Manila, and focuses on providing frontline support and maintaining our IT infrastructure to ensure business continuity across the organization.

The role involves installing and configuring computer systems, troubleshooting hardware and software issues, managing user accounts, monitoring security, and documenting solutions to

Qualifications

• High school diploma or equivalent; IT certification preferred.
• 1 year of IT support or help desk experience.
• Strong Windows and/or macOS knowledge.
• Familiarity with networking concepts and hardware troubleshooting.
• Experience with IT asset management tools and ticketing systems.
• Good communication and customer service skills.

Responsibilities

• Provide first and second-level technical support to end-users via phone, email, or on-site.
• Install, configure and maintain computer systems, peripherals and software.
• Troubleshoot IT issues and document solutions in the ticketing system.
• Perform routine maintenance on IT equipment to ensure optimal performance.
• Assist with deployment and management of IT hardware and software.
• Monitor IT systems, networks and security protocols.
• Support setup and configuration of user accounts and access permissions.
• Collaborate with IT team members to resolve complex issues.
• Maintain IT asset inventory and documentation.
• Provide training and guidance on IT best practices.

Skills

Windows

macOS

Networking

Ticketing systems

IT asset management

Customer service

Communication

Teamwork

Education

High school diploma

Information Technology certificate

Job description

About the role

We are seeking an IT Staff to join our growing Information & Communication Technology team at AGnP Corporation. This is a full-time position based in Kapasigan, Pasig City, Metro Manila. As IT Staff, you will be at the forefront of providing technical support and maintaining our IT infrastructure, playing a crucial role in ensuring business continuity and operational efficiency across the organisation. Your contributions will directly impact the productivity of our employees and the overall success of AGnP Corporation.

What you'll be doing

• Provide first and second-level technical support to end-users, addressing hardware, software and network issues via phone, email and on-site assistance

• Install, configure and maintain computer systems, peripherals and software applications

• Troubleshoot and resolve IT issues in a timely manner, documenting problems and solutions in the ticketing system

• Perform routine maintenance and updates on IT equipment and systems to ensure optimal performance

• Assist with the deployment and management of IT hardware and software across the organisation

• Monitor and maintain IT systems, networks and security protocols

• Support the setup and configuration of user accounts and access permissions

• Collaborate with other IT team members to elevate complex technical issues and implement solutions

• Maintain IT asset inventory and documentation

• Provide training and guidance to users on IT systems and best practices

What we're looking for

• High school diploma or equivalent; technical certification or diploma in Information Technology is preferred

• 1 year of experience in IT support, help desk or similar technical support role

• Strong knowledge of Windows and/or macOS operating systems

• Familiarity with networking concepts and hardware troubleshooting

• Experience with ticketing systems and IT asset management tools

• Excellent problem-solving skills and ability to work methodically through technical issues

• Strong communication skills with the ability to explain technical concepts to non-technical users

• Customer service orientation and patience when assisting end-users

• Ability to work independently and as part of a team

• Willingness to learn new technologies and stay current with industry developments