IT Specialist

Lennor Group; Cavite City; On-site; PHP 559,000 - 669,000; Full time

Job summary

Lennor Group is seeking an on-site IT Support Specialist to provide proactive desktop, server, and network support within Cavite. You will diagnose issues, manage incidents, and ensure IT services meet quality and safety standards.

The role focuses on end-user hardware/software support, asset management, and collaboration with IT teams and vendors to maintain production readiness.

Qualifications

• Bachelor's degree in Information Technology or a related field.
• Strong troubleshooting skills across hardware, software, and network issues.
• Experience with IT service management tools and incident handling.

Responsibilities

• Provide timely and professional technical support to internal users by diagnosing and resolving hardware, software, network, and server-related issues.
• Record, track, escalate, and close incidents and service requests through the Service Desk system.
• Deliver desktop and end-user support including PC diagnostics and peripheral troubleshooting.
• Deploy and maintain IT equipment and assets, including PCs, printers, and network devices.
• Provide Level 2/3 support for servers and network infrastructure as needed.

Skills

Customer service

Technical troubleshooting

English communication

On-site support

End-user support

IT help desk

Vendor coordination

Problem solving

Education

Bachelor's degree in IT

Tools

ServiceNow

Service Desk

Windows OS

DHCP

Active Directory

Job description

Company Overview

Our client is an organization operating within the Semicon sector, focused on Manufacturing. The company serves North America and Asia and is committed to delivering quality solutions, operational excellence, and sustainable business growth. Additional information about the organization will be shared with selected candidates at the appropriate stage of the recruitment process.

Location: Cavite Economic Zone

Work Setup: Onsite

Compensation Range: up to ₱55,000

Key Responsibilities

• Provide timely and professional technical support to internal users by diagnosing, troubleshooting, and resolving hardware, software, network, and server-related issues.
• Record, track, monitor, escalation, and close incidents and service requests through the Service Desk system, ensuring compliance with established support processes.
• Deliver desktop and end-user support, including PC diagnostics, problem tracking, and troubleshooting of desktops, laptops, monitors, printers, mobile devices, and other IT peripherals.
• Install, configure, update, maintain, and repair IT equipment, including PCs, printers, switches, servers, copiers, and other network-connected devices.
• Provide Level 2 and Level 3 technical support for servers, network infrastructure, and other IT systems as required.
• Deploy new computers, manage PC replacements and rollouts, and maintain accurate IT asset inventories, records, and loaner equipment.
• Escalate complex technical issues to the appropriate support teams and coordinate with IT managers and team leads to prioritize incidents and service requests.
• Work with IT vendors, suppliers, and the Purchasing team to evaluate, source, and procure IT hardware, network equipment, and related resources.
• Support employee onboarding, IT orientation, and end-user training to ensure users can effectively access and operate required systems and equipment.
• Provide technical support for manufacturing systems and help ensure IT operations comply with organizational policies, quality standards, and safety requirements.

Required Qualifications

• Bachelor's degree in Information Technology or a related field.
• At least 2 years of experience supporting LAN, network infrastructure, servers, and personal computers.
• At least 1 year of experience working with networking technologies and Microsoft-based systems.
• At least 1 year of experience supporting Active Directory and servers in a production environment.
• Experience using Service Desk or IT service management tools, such as ServiceNow.
• Experience supporting wired and wireless network environments, including network design and implementation.
• Proficiency in Microsoft Windows operating systems, Microsoft Outlook, Microsoft Office, Active Directory, domain account administration, and DHCP.
• Experience configuring and supporting end-user devices, including desktops, laptops, and iOS/Android mobile devices.
• Strong hands‑on experience in network and infrastructure support, including LAN/WLAN environments, servers, switches, VoIP systems, wireless access points, and printing devices.
• Ability to deploy, configure, maintain, and troubleshoot computers and network-connected peripherals.
• Strong analytical, diagnostic, and problem‑solving skills, with the ability to identify root causes and resolve technical issues effectively.
• Excellent written and verbal English communication skills, with a patient, customer‑focused, and service‑oriented approach.

Preferred Qualifications

• Relevant industry certifications, such as Microsoft Certified Systems Engineer (MCSE), Microsoft Certified IT Professional (MCITP), or Cisco Certified Network Associate (CCNA).
• Experience supporting enterprise infrastructure environments involving Dell servers, VxRail, Nutanix, Cisco Catalyst 9300 switches, and Cisco VoIP solutions.
• Experience supporting IT operations in manufacturing environments.
• Experience coordinating with third‑party IT vendors and suppliers for equipment procurement, troubleshooting, and technical support.

Required Skills & Technologies

• Operating Systems and Productivity Tools: Microsoft Windows, Microsoft Outlook, Microsoft Office.
• Identity and Network Services: Active Directory, domain account administration, DHCP.
• Networking: LAN, WLAN, wired and wireless network design and implementation, network switches, wireless access points.
• Server and Infrastructure Support: Dell Servers, VxRail, Nutanix, server maintenance, infrastructure troubleshooting.
• Network and Communication Equipment: Cisco Catalyst 9300 switches, Cisco VoIP, printers, copiers, and multifunction devices.
• End‑User Computing: Desktop and laptop deployment, PC configuration, mobile device support (iOS/Android), peripheral installation and troubleshooting.
• IT Service Management: Service Desk systems, incident management, service request tracking, escalation, and resolution.
• IT Asset Management: Hardware deployment, inventory control, PC rollouts, asset documentation, and loaner equipment management.
• Core Competencies: Technical troubleshooting, problem-solving, customer service, user training, vendor coordination, and technical communication.

About Paxsigna

PaxSigna is a specialist talent solutions division of the Lennor Group focused on Technology, Semiconductor & Electronics, and Advanced Engineering. We partner with startups, growth‑stage businesses, and multinational enterprises to connect exceptional talent with transformative opportunities across highly specialized markets.

EQUAL OPPORTUNITY STATEMENT

PaxSigna is committed to fostering an inclusive and equitable recruitment process. All qualified applicants will receive consideration based on their qualifications, experience, capabilities, and business requirements.

DATA PRIVACY NOTICE

By submitting your application, you acknowledge that your personal information may be collected, processed, stored, and shared with authorized stakeholders solely for recruitment‑related purposes in accordance with applicable data privacy laws and regulations.

LEGAL NOTICE

PaxSigna is a specialist talent solutions division of the Lennor Group. Recruitment and talent acquisition services are facilitated through Lennor Metier Consulting Philippines, Inc., the group's duly registered operating entity in the Philippines.