IT Solutions Analyst (GAA, Philippines: Cebu)

Teradyne Philippines, Ltd. - Cebu; Basak; On-site; PHP 420,000 - 660,000; Full time

Job summary

Teradyne Philippines, Ltd. - Cebu is seeking an IT Solutions Analyst to support, enhance, and maintain IT and business applications, bridging business stakeholders and IT to ensure application stability and efficient operations.

The role involves incident management, requirements gathering, project participation, and delivering solutions that drive process improvements and digital transformation across the organization.

Qualifications

• Bachelor's degree in CS/IT/IS/Engineering or related field.
• Experience in application support, systems analysis, business analysis, or related IT role.
• Experience with SQL and relational databases (SQL Server, MySQL, Oracle, Snowflake).
• Strong analytical, troubleshooting, problem-solving, and critical thinking skills.
• Excellent communication and interpersonal skills with end users and technical teams.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide day-to-day support for business applications, ensuring system availability and operational efficiency.
• Investigate, analyze, and resolve application incidents, service requests, data issues, and user-reported concerns.
• Monitor application performance, system integrations, interfaces, and scheduled processes to ensure reliable operations.
• Conduct root cause analysis of technical and functional issues, and recommend mitigation plans.
• Maintain and update application documentation, support procedures, and knowledge repositories.
• Collaborate with business users and stakeholders to understand requirements and support needs.
• Serve as a liaison between business users, development teams, and support teams to ensure effective communication and solution delivery.
• Assist in the implementation of application enhancements, system upgrades, and new technology solutions.
• Participate in system testing, UAT, deployments, and post-production support activities.
• Develop, maintain, and analyze operational reports, dashboards, and performance metrics.
• Identify opportunities for automation, process optimization, and operational improvements.
• Contribute to continuous improvement and digital transformation programs.

Skills

Analytical thinking

Troubleshooting

Communication skills

Multitasking

Independent work

Stakeholder management

Education

Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field

Tools

Microsoft SQL Server

MySQL

Oracle

Snowflake

ServiceNow

ERP platforms

Microsoft Power Platform

Cloud technologies

Job description

Our Purpose:

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supportedto innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview:

The IT Solutions Analyst is responsible for supporting, enhancing, and maintaining IT and business applications. This role serves as the bridge between business stakeholders and IT, ensuring application stability, operational efficiency, and continuous improvement of business processes. The analyst provides functional and technical support, manages incidents and service requests, gathers requirements, participates in projects, and delivers solutions that meet business objectives.

• Provide day-to-day support for business applications, ensuring system availability and operational efficiency.
• Investigate, analyze, and resolve application incidents, service requests, data issues, and user-reported concerns.
• Monitor application performance, system integrations, interfaces, and scheduled processes to ensure reliable operations.
• Conduct root cause analysis of technical and functional issues, and recommend appropriate mitigation plans, including both short-term workarounds and long-term solutions.
• Maintain and update application documentation, support procedures, and knowledge repositories.
• Demonstrate accountability and ownership by proactively identifying issues, recommending improvements, and driving resolutions with minimal supervision.
• Continuously seek opportunities to enhance processes, improve user experience, and increase the effectiveness of IT support services.
• Collaborate with business users and stakeholders to understand business requirements, operational challenges, and support needs.
• Serve as a liaison between business users, development teams, and support teams to ensure effective communication and solution delivery.
• Assist in the implementation of application enhancements, system upgrades, and new technology solutions.
• Participate in system testing, user acceptance testing (UAT), deployments, and post-production support activities.
• Develop, maintain, and analyze operational reports, dashboards, and performance metrics.
• Identify opportunities for automation, process optimization, and operational improvements.
• Contribute to continuous improvement initiatives and digital transformation programs across the organization.

All About You

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field.
• Experience in application support, systems analysis, business analysis, or a related IT role.
• Experience working with SQL and relational database platforms such as Microsoft SQL Server, MySQL, Oracle, or Snowflake.
• Strong analytical, troubleshooting, problem-solving, and critical thinking skills.
• Excellent communication and interpersonal skills, with the ability to effectively interact with end users, business stakeholders, and technical teams.
• Ability to manage multiple priorities, work independently, and perform effectively in a fast-paced environment

Preferred Qualifications

• Experience supporting customer service, logistics, supply chain, order management, warehouse management, or related business applications.
• Experience with .NET, Python, ServiceNow integration, ERP platforms, Microsoft Power Platform, or cloud-based technologies.
• Exposure to AI and automation technologies such as Claude Code, Copilot Studio, GitHub Copilot, Azure AI Foundry, or similar platforms.
• Familiarity with software development lifecycle (SDLC), Agile methodologies, and IT service management practices.
• Experience in process automation, reporting, analytics, or continuous improvement initiatives is an advantage.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

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