IT Service Desk Pro II - B2B Support

Wipro; Quezon City; On-site; PHP 240,000 - 400,000; Full time

Job summary

Wipro Limited in the Philippines is seeking a Service Desk Analyst to be the first point of contact for B2B users, troubleshooting end-user issues and logging tickets in accordance with service desk procedures. You will respond to queries via calls, portals, emails and chats, learn client applications, maintain ticket logs, and monitor SLA and TAT to ensure quick resolutions.

This role emphasizes strong customer service, teamwork and the ability to follow established policies while looking for

Qualifications

• Service desk experience and hands-on incident management.
• Strong customer service orientation and communication skills.
• Familiarity with logging and tracking tickets in a service desk tool.

Responsibilities

• Be the first point of contact for B2B users calling the Wipro Service Desk.
• Respond to queries from calls, portal, emails and chats and log tickets.
• Familiarize with client applications and processes supported by the service desk.
• Follow standard operating procedures to meet defined TAT and SLA goals.

Skills

Service Desk Management

Customer Service

Job description

Wipro Limited in the Philippines is seeking a Service Desk Analyst to be the first point of contact for B2B users, troubleshooting end-user issues and logging tickets in accordance with service desk procedures. You will respond to queries via calls, portals, emails and chats, learn client applications, maintain ticket logs, and monitor SLA and TAT to ensure quick resolutions.

This role emphasizes strong customer service, teamwork and the ability to follow established policies while looking for