IT Service Desk Pro I: User Support & Troubleshooting

Healthtech Inc; Philippines; Hybride; PHP 279 000 - 446 000; Plein temps

Résumé du poste

Healthtech Inc. is seeking an IT Service Desk Agent to provide level 1 support for end users via calls, chats, and emails.

You will diagnose basic issues, document incidents, and escalate when needed, while maintaining professional communication and service quality. Candidates should have 1+ year IT service desk experience, knowledge of Windows 10, Office apps, VPN, Citrix, and MDM, with ITIL training being a plus.

Qualifications

• 1+ year of IT Service Desk or IT Support experience.
• Knowledge of Windows 10, VPN, O365, AD and MDM.
• ITIL training or experience preferred.
• Proficient in English; Spanish is a plus.
• HIPAA familiarity or client notification policies.

Responsabilités

• Provide level 1 IT support via calls, chats, and emails.
• Diagnose basic issues and document for escalation.
• Serve as first point of contact for end users.
• Troubleshoot remotely and guide users through steps.
• Document incidents in ticketing system and escalate as needed.
• Maintain knowledge of help desk procedures.

Connaissances

Customer service

Communication skills

Problem solving

Teamwork

Attention to detail

Independent work

Formation

ITIL training

Industry certifications

Outils

Windows 10

Microsoft Office

VPN

Citrix

MDM

O365

AD

Description du poste

Healthtech Inc. is seeking an IT Service Desk Agent to provide level 1 support for end users via calls, chats, and emails.

You will diagnose basic issues, document incidents, and escalate when needed, while maintaining professional communication and service quality. Candidates should have 1+ year IT service desk experience, knowledge of Windows 10, Office apps, VPN, Citrix, and MDM, with ITIL training being a plus.