EDM/ PMAC Operator and Iteration Manager

TrendMicro; Manila; On-site; PHP 400,000 - 700,000; Full time

Job summary

Trend Micro Manila is hiring an EDM/PMAC Operator (EPO) to manage and operate Electronic Direct Marketing messages in coordination with the Renewal Business Manager and cross-functional teams. You will work on the Responsys platform to set, maintain and send eDMs and help manage PMAC and direct messaging activities.

The role requires strong IT, HTML/CSS, and email distribution skills, plus excellent time management and teamwork to deliver on agile iterations and deadlines.

Qualifications

• Strong IT skills with design and photo-editing software.
• Excellent HTML/CSS skills.
• Familiarity with email distribution systems.
• Excellent time management and organisational skills.
• Accuracy and attention to detail.
• Professional approach to time, costs and deadlines.

Responsibilities

• Manage and operate EDMs with the Consumer Retention Manager.
• Work on Oracle Responsys platform to set, maintain and send eDMs.
• Support PMAC operations and direct messaging with Renewal Business Manager.
• Meet deadlines, plan iterations, and track progress.
• Provide agile status reports and collaborate with Product Owners.
• Ensure team alignment and quality of deliverables.

Skills

IT skills

HTML/CSS

Email distribution

Time management

Attention to detail

Team collaboration

Tools

Responsys

SQL

Job description

As the number of cyberattacks and digital threats continue to grow, our world needs more passionate and innovative individuals who seek to be trailblazers in and shapers of the rapidly evolving cybersecurity landscape. At Trend Micro, we offer tremendous opportunities that will challenge and equip you to become engineered to do good in whatever path you take. By choosing to be an agent of change, you will be part of an impactful mission that aims to make the world safe for exchanging digital information.

EDM/PMAC Operator (EPO)

EPO’s job may involve managing huge operational works at a time and allocating the relevant amount of time according to the value of the job.

• EDM/PMAC Operator and Iteration Manager (EPO) is responsible with managing, maintaining and operating of all Electronic Direct Marketing (EDMs) messages conjunction with Consumer Retention Manager.
• EPO works on Oracle Responsys platform and to be able to set, maintain and send eDMs as requested by Renewal Business Manager.
• EPO is responsible with managing, maintaining and operating of PMAC, direct messaging platform conjunction with Renewal Business Manager.
• EPO should have following abilities.
  • The ability to meet deadlines and work under pressure
  • Confidence and persuasiveness, for 'selling' your ideas
  • First rate organisational skills and attention to detail
  • The ability to work well as part of a team
  • Creativity and problem-solving skills
• EPO is responsible to help build and maintain a smooth-running software development and delivery team, and improving the operation of the team in line with Agile best practice
• Identifies resources the team will need to successfully deliver a project (i.e. people, tools and environments)
• Ensure the team understands their tasks, responsibilities, & deadlines within the iteration
• Track iteration progress (day-to-day work), report obstacles, make sure iterations commitment will be fulfilled, point out bottlenecks in the delivery process
• Provide Agile specific project status reporting, e.g. Iteration Burn-down & Release Burn-up charts and Feature progress
• Works with Product Owners to define goals of releases/iterations via the use of agile inceptions to ensure releases are well planned, structured and estimated using agile techniques
• Interfaces with Product Owners for clarifications & prioritisations
• For the overall project, build a team environment with people working together towards common goal and focusing on team morale, encourages an enjoyable working atmosphere and tracks team satisfaction
• Meeting e-commerce, renewal managers and marketing managers to discuss the business objectives and requirements of the job.
• Estimating the time required to complete the work and providing internal quotes (T&M) for Trend Micro ANZ online business.
• Proofreading to produce accurate and high-quality work.
• Working as part of a team with web developers, copywriters, e-commerce, renewal and marketing managers, web developers and marketing specialists.
• Reporting the results.
• All other duties asked by Director Online Sales – Consumer Business.

Key skills for the EPO

• Excellent IT skills, especially with design and photo-editing software
• Excellent HTML / CSS skills
• Familiarity with e-mail distribution system
• Excellent time management and organisational skills
• Accuracy and attention to detail
• Professional approach to time, costs and deadlines

Desirable Skills

• Familiarity with Responsys
• SQL

Job Field: Digital Marketing

Primary Location: Manila, Philippines

Schedule: Full-time

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. Trusted by the largest enterprises and governments across 185 countries, TrendAI™ secures the entire organization, from identities to infrastructure to data. We embrace change, empower our people, and foster innovation in an increasingly connected world. Our diverse, multicultural workforce is at the heart of our global success. At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future. Explore working at TrendAI™ AI Fearlessly.