IT Service Desk Associate I

Advanced Energy; Quezon City; Presencial; PHP 280.000 - 360.000; Jornada completa

Descripción de la vacante

Advanced Energy IT Service Desk Associate I is a foundational role based in Quezon City, Philippines. You will detect incidents, triage, log, and maintain incident data to aid swift resolutions, and resolve tickets at first contact where possible.

You will own the incident lifecycle, coordinate resources, and ensure timely closures while escalating when needed. You will monitor critical systems and support profile requests per ITAMS.

Formación

• Graduated in engineering or computer science or related field.
• 2 years related experience preferred; fresh graduates welcome.
• Strong English communication skills required.

Responsabilidades

• Detect incidents and monitor IT systems.
• Triage, log, and maintain incidents/requests information.
• Resolve incidents at first contact when possible.
• Own and coordinate activities to resolve incidents until closure.
• Escalate appropriately and manage escalations.
• Assist with system monitoring to ensure high availability.
• Process profile requests and profile deletions as per ITAMS.

Conocimientos

Windows Desktop

Troubleshooting

Customer focus

Problem solving

English communication

Learnability

Self-motivated

Team collaboration

Capacity to learn on the job

Educación

Bachelor's degree in Engineering or Computer Science

Herramientas

Windows OS

Software installation

Basic networking

Descripción del empleo

Position: IT Service Desk Associate I

About Advanced EnergyAdvanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.

Responsibilities:

• Detect incidents
• Triage, record, and maintain incidents/requests information to aid current and future resolutions
• Resolve incidents/fulfill requests at first contact
• Own (single point of contact), escape, and coordinate the activities required to resolve the incident or fulfill the request until closure
• Control further escalations as required
• Conduct System Monitoring to ensure high availability of business critical/important systems
• Process and fulfill new profile request and profile deletions or as per requested and stated in ITAMS.
• Performs other duties as assigned

Qualifications

• Graduate of any Engineering or any Computer Science related courses
• At least 2 years related experience
• Fresh graduates are welcome to apply
• Knowledgeable in the ff:
  • Windows Desktop environment
  • Basic software installation and troubleshooting
  • Basic internetworking computers
• Strong Customer focus
• Ability to define and solve problems
• Very good English communication skills
• Demonstrate desire to learn
• Extreme focus on accuracy, attention to detail and consistency of work
• Self-motivated with a positive attitude and willingness to accept varied assignments
• Can work with minimum supervision

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees in order to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.

Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.

We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173 also known as the Data Privacy Act of 2012.