IT Service Desk Analyst | Onsite | Nightshift 6 days ago

ATOS Information Technology Inc.; Pateros; Presencial; PHP 201 000 - 357 000; Tempo integral

Resumo da oferta

ATOS Information Technology Inc. is seeking a Help Desk / Tech Support professional for a nightshift, onsite role in Taguig. The incumbent will troubleshoot hardware, software, and network issues, assisting users and coordinating with specialist teams to resolve complex problems.

The ideal candidate has a IT-related degree and 6 months to 1 year of service desk experience, with strong communication and problem-solving skills. Onsite work at SH1 Building, McKinley, Taguig.

Qualificações

• Bachelor's degree in IT or related field.
• 6 months to 1 year experience of Service Desk or Tech Support.

Responsabilidades

• Troubleshoots hardware, software, and network issues via phone.
• Applies knowledge of IT products to assist users.
• Identifies and resolves information systems problems.
• Coordinates referrals to technical or service personnel.
• Receives and prioritizes issues and escalates as needed.
• Provides leadership for tasks and projects.
• Brings customers up to date on resolution status.
• Acts as a technical advisor for complex issues.
• Suggests system or process improvements.
• May guide junior staff on occasion.

Formação académica

Bachelor's degree in IT

Descrição da oferta de emprego

Shift:

Nightshift (shifting schedule)

Work Set-Up:

• Onsite
• Location: SH1 Bldg, Mckinley Taguig

Job Responsibilities:

• Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution
• Applies understanding and knowledge of information systems products and services to assist users
• Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
• Coordinates referrals to appropriate technical, professional, or service personnel
• Receives and prioritizes issues and forwards using appropriate escalation procedures
• Provides functional or task leadership
• Coordinates special projects and system upgrades
• Briefs customers and/or management on the status of resolution efforts
• Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
• Recommends system or process improvements, including procedures, training, and enhanced documentation
• May provide occasional functional and technical guidance to less experienced staff.

The incumbent oversees and coordinates with quick-response customer support team and interfaces with clients (over the phone or other support channels) to troubleshoot, analyze and diagnose more complex issues and engage appropriate technical resources to resolve client issues.

• The incumbent works under limited supervision to provide prompt and professional Help Desk service through quick processing and prioritization of a variety of problems
• All other duties as assigned

Required Qualifications:

• Bachelor's degree in IT or any related field.
• At least 6 months to 1 year experience of Service Desk or Tech Support role.