IT Service Desk Analyst — Incident & Request Support

Trends Group; Makati; Hybride; PHP 240 000 - 360 000; Plein temps

Résumé du poste

Trends Group in Makati is seeking a detail-oriented service operations professional to manage incident and service request tickets. You will maintain logs, coordinate with resources for closure, and ensure customer needs are met with disciplined, methodical approach.

Ideal candidates are young graduates or have up to 2 years of experience, with strong interpersonal skills, integrity, and proficiency in MS Word and MS Excel. This role requires diligence and problem-solving abilities.

Qualifications

• Bachelor’s degree in computer science or tech-related field.
• Young graduate or 2 years in service operations.
• Strong interpersonal and analytical abilities.
• Integrity and ethical conduct.
• Effective problem-solving and decision making.
• Proficient with MS Word and MS Excel.

Responsabilités

• Create and log incident and service request tickets.
• Maintain accurate incident logs with category/type.
• Coordinate resources to drive ticket closure.
• Ensure customer needs are met through appropriate actions.
• Escalate incidents at the appropriate level.
• Manage tickets: Incidents and Service Requests.
• Monitor tickets and update status as required.
• Assist Operations Lead and Customer Care Manager as needed.

Connaissances

Interpersonal skills

Integrity

Problem solving

Analytical skills

Procedural discipline

Formation

Bachelor’s degree in computer science or technology-related field

Outils

MS Word

MS Excel

Description du poste

Trends Group in Makati is seeking a detail-oriented service operations professional to manage incident and service request tickets. You will maintain logs, coordinate with resources for closure, and ensure customer needs are met with disciplined, methodical approach.

Ideal candidates are young graduates or have up to 2 years of experience, with strong interpersonal skills, integrity, and proficiency in MS Word and MS Excel. This role requires diligence and problem-solving abilities.