IT Service Desk Analyst: First-Line Support & Onboarding

Virtual Business Partners LLC; Cebu City; On-site; PHP 250,000 - 420,000; Full time

Benefits offered by this job

HMO coverage

Dental & Optical benefits

2-week paid Christmas vacation

Electricity & Data subsidies

Educational assistance (25K)

Training and equipment provided

Fixed schedule: Mon-Fri 7 AM–4 PM

Job summary

The Service Desk Analyst will provide first-level technical support to MSP customers, acting as the primary point of contact for incidents, service requests, and general IT support enquiries.

This role will be responsible for resolving standard technical issues, performing endpoint administration and user account support activities, and delivering a high level of customer service while ensuring compliance with established service level agreements (SLAs).

Job description

The Service Desk Analyst will provide first-level technical support to MSP customers, acting as the primary point of contact for incidents, service requests, and general IT support enquiries.

This role will be responsible for resolving standard technical issues, performing endpoint administration and user account support activities, and delivering a high level of customer service while ensuring compliance with established service level agreements (SLAs).