IT Service Desk Analyst: Tech Support & Onboarding
L.T.M Corporation Pte Ltd
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Job summary
L.T.M Corporation Pte Ltd is seeking a customer-focused Service Desk Analyst to provide technical support via phone, email, and chat. You will troubleshoot IT issues, manage support tickets, maintain SLA compliance, and ensure a positive end-user experience.
Key responsibilities include logging and resolving incidents, VPN, Active Directory, and Microsoft Office problems, onboarding new users, documenting solutions, and escalating complex issues as needed.
Qualifications
- Experience in Service Desk or Technical Support.
- Experience with incident management and remote troubleshooting.
- Knowledge of VPN, AD, and Microsoft Office support.
- Experience with logging, tracking, and resolving incidents.
- Familiarity with SLA-driven environments.
Responsibilities
- Provide technical support via phone, email, and chat.
- Log, track, and resolve incidents using ticketing tools.
- Troubleshoot VPN, Office, and Active Directory issues.
- Manage support queues and meet SLA targets.
- Assist with user onboarding and account setup; document resolutions; escalate when required.
Skills
Education
Tools
Job description
L.T.M Corporation Pte Ltd is seeking a customer-focused Service Desk Analyst to provide technical support via phone, email, and chat. You will troubleshoot IT issues, manage support tickets, maintain SLA compliance, and ensure a positive end-user experience.
Key responsibilities include logging and resolving incidents, VPN, Active Directory, and Microsoft Office problems, onboarding new users, documenting solutions, and escalating complex issues as needed.
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