IT Operations & Service Lead

confidential company; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Confidential Company in the Philippines seeks an experienced IT leader to manage the helpdesk, oversee IT operations, and ensure reliable technology services across the organization.

The ideal candidate will have a Bachelor's degree in IT, at least 4 years of IT experience with 2 years in a supervisory role, and a track record in implementing IT policies, security, and service standards.

Qualifications

• Bachelor's degree in IT or related field.
• 4+ years IT experience, with 2+ years in a supervisory role.
• Experience in IT helpdesk, technical support, and operations management.
• Strong knowledge of IT infrastructure, networking, hardware, software, system administration, and troubleshooting.
• Good understanding of IT security, data protection, backup, recovery, and access management.

Responsibilities

• Manage the organization's IT helpdesk and technical support operations, ensuring timely and effective resolution of issues.
• Lead, coach, and develop IT staff while establishing service standards, procedures, and performance expectations.
• Monitor IT systems, infrastructure, and user support performance for reliability and efficiency.
• Identify technology gaps and recommend, implement, and continuously improve IT systems and tools.
• Develop and implement IT policies, procedures, and service standards to improve user experience and delivery.
• Ensure proper management of IT assets, user access, data security, backups, recovery, and controls.
• Plan and manage IT projects, upgrades, and system implementations in coordination with management.
• Monitor IT-related costs, vendors, and service providers for value and alignment with goals.
• Ensure IT processes and services comply with ISO 9001, 14001, and 45001 policies.
• Perform other IT-related duties as assigned by supervisor or top management.

Skills

Leadership

Communication

Analytical thinking

Problem solving

Project management

Customer-service mindset

Education

Bachelor's degree in Information Technology / Computer Science / Information Systems

Job description

Confidential Company in the Philippines seeks an experienced IT leader to manage the helpdesk, oversee IT operations, and ensure reliable technology services across the organization.

The ideal candidate will have a Bachelor's degree in IT, at least 4 years of IT experience with 2 years in a supervisory role, and a track record in implementing IT policies, security, and service standards.