IT Operations Manager — 24/7, Multi-Site Reliability Lead

Universal Access and Systems Solutions Inc.; Pampanga; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Universal Access and Systems Solutions Inc. is seeking an IT Operations Manager to oversee the organization’s IT infrastructure, ensuring stability and high availability across multiple BPO sites.

You will lead technical teams, manage service delivery, and drive improvements in reliability and security. You will implement ITIL-based incident management, supervise network, data center, and cloud environments, and coordinate with vendors.

Qualifications

• Bachelor's degree in a relevant engineering or IT field.
• 3+ years of IT Operations experience in a medium to large organization or BPO.
• Strong leadership and ability to manage cross-location teams.
• Experience with IT service management and incident handling.
• Knowledge of network, data center, and security best practices.
• Excellent communication and vendor management skills.

Responsibilities

• Oversee IT infrastructure across multiple BPO sites for stability and security.
• Lead NOC/IT engineering teams, set KPIs, and drive continuous improvement.
• Ensure high availability and performance of systems, networks, and services.
• Manage incident, problem, and service request processes per ITIL.
• Coordinate procurement, implementation, and deployment of new tech.
• Enforce security policies and regulatory/compliance standards.
• Provide on-call support for critical escalations and multi-site ops.

Skills

Leadership

Team management

Vendor management

Incident management

ITIL knowledge

Network security

Communication

Education

Bachelor’s Degree in Electronics and Communications Engineering (ECE)

Bachelor’s Degree in Computer Science (CS)

Bachelor’s Degree in Information Technology or related field

Tools

ITIL

Cloud platforms

Networking

Job description

Universal Access and Systems Solutions Inc. is seeking an IT Operations Manager to oversee the organization’s IT infrastructure, ensuring stability and high availability across multiple BPO sites.

You will lead technical teams, manage service delivery, and drive improvements in reliability and security. You will implement ITIL-based incident management, supervise network, data center, and cloud environments, and coordinate with vendors.