IT Operations Lead — Infrastructure, Projects & Team

SYSGEN RPO; Laguna; On-site; PHP 420,000 - 540,000; Full time

Job summary

SYSGEN RPO in Laguna, Philippines, is seeking an IT Assistant Supervisor to oversee day-to-day IT operations, ensuring stability, security, and performance of the company's IT infrastructure. You will lead IT projects, manage networks and servers, provide technical support, and supervise the IT team while driving improvements across the technology landscape.

The ideal candidate has a strong background in IT infrastructure, systems administration, project management, and leadership within

Qualifications

• Bachelor's degree as specified.
• 3–5 years of IT Operations/Systems Administration/Network Administration/IT Infrastructure Support.
• Experience managing Windows/Linux servers, LAN/WAN networks, databases, backup and recovery, and overall IT infrastructure.
• Proven experience leading IT projects from planning through implementation.
• Hands-on experience providing technical support and troubleshooting hardware, software, and network issues.
• Previous supervisory or team lead experience preferred.
• Experience with HeidiSQL, Navicat Premium, or similar tools is an advantage.
• Certifications such as CompTIA A+, Network+, Security+, MCSA, or equivalent are a plus.

Responsibilities

• Oversee daily IT operations, ensuring availability, reliability, and security of IT systems and infrastructure.
• Manage and maintain network infrastructure, servers, databases, backup and recovery processes.
• Lead IT projects from planning through implementation while managing timelines, resources, and project risks.
• Provide technical support for hardware, software, network, and system-related issues across multiple departments.
• Supervise, mentor, and develop IT team members while promoting best practices and continuous improvement.
• Develop and maintain IT documentation, policies, and SOPs.
• Conduct user training on new systems, applications, and technology solutions.
• Collaborate with cross-functional teams to deliver effective IT solutions that support business operations.
• Monitor system performance and recommend technology improvements to enhance efficiency and reliability.

Education

Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field

Team leadership

Project management

Tools

HeidiSQL

Navicat Premium

CompTIA A+

Network+

Security+

MCSA

Job description

SYSGEN RPO in Laguna, Philippines, is seeking an IT Assistant Supervisor to oversee day-to-day IT operations, ensuring stability, security, and performance of the company's IT infrastructure. You will lead IT projects, manage networks and servers, provide technical support, and supervise the IT team while driving improvements across the technology landscape.

The ideal candidate has a strong background in IT infrastructure, systems administration, project management, and leadership within