Information Technology Project Manager

SYSGEN RPO; Quezon City; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

SYSGEN RPO is hiring an IT Project Manager (Service Delivery) for a direct hire in Quezon City. The role is permanent and on-site, leading a cross-border team of service delivery managers to ensure contractual obligations are met and service targets achieved.

You will coordinate plan, track, and deliverables, while balancing multiple projects in a fast-paced global environment. Strong English communication is essential.

Qualifications

• Minimum 10 years in service delivery, operations management or IT project management.
• At least 5 years in a leadership role.
• Familiarity with ITIL or other service management framework.

Responsibilities

• Lead and manage a cross-border team of Service Delivery Managers to meet contractual obligations.
• Define, plan, track, and manage project deliverables and service targets.
• Oversee multiple concurrent projects in a global scaled agile environment.
• Serve as primary operational POC for customers and maintain executive relationships.
• Monitor performance and drive continuous improvement initiatives.

Skills

Leadership

English communication

Project management

Job description

SYSGEN RPO is hiring IT Project Manager (Service Delivery) for direct hire

About the job:

• Direct hire with client from IT Services/ BPO industry
• Permanent role
• On-site in Quezon City

Task and Responsibilities:

Leadership & Delivery Management

• Lead and manage a cross-border team of Service Delivery Managers to execute all operational and contractual obligations for assigned customers
• .Define, plan, track, and manage project deliverables and service targets to ensure successful outcomes
• Oversee and balance multiple concurrent projects in a global scaled agile, fast paced and international environment
• Serve as the primary operational POC for customers at both strategic and operational levels
• Manage customer expectations and maintain strong relationships with senior‑level stakeholders

.Service Quality & Process Improvement

• Monitor and evaluate service delivery performance and identify opportunities to optimize services and processes, driving continuous improvement initiatives
• Oversee resource planning, cost monitoring, and project P&L to ensure financial success

Qualifications

• Minimum 10 years of experience in service delivery, operations management, or IT project management, with at least 5 years in a leadership rol
• Preferably with previous experience in global IT company such as global IT service provider/IT outsourcing/IT consulting or global IT product / service maintenance company, et
• Familiarity with ITIL or other service management framework
• Excellent organizational skills and attention to details
• Amenable to travel (depending on business needs)
• Strong influencing and communication in English, both verbal and written, to engage both internal and external stakeholders at all levels
• Amenable to work night shift (match the US CST timezone)