IT Operations Intern

Ecolab Philippines Inc.; Muntinlupa; On-site; PHP 112,000 - 167,000; Part time

Job summary

Ecolab Philippines Inc. is offering an IT Operations Intern role to support the IT team in maintaining IT systems, infrastructure, hardware, software, and user assistance.

This internship is suited for students seeking hands-on experience in enterprise IT support, operations, and service management. You will assist with end-user support, IT operational tasks, device provisioning, asset management, and project coordination, gaining exposure to ServiceNow, ITIL practices, and rollout activities

Responsibilities

• Provide Level 2 end-user support by assisting employees with technical issues and service requests.
• Support daily IT operations to ensure smooth delivery of services.
• Assist in PC setup, deployment, and provisioning of devices using Autopilot.
• Perform basic troubleshooting and remote support for hardware and software concerns.
• Assist with depot operations, including device inventory, storage, and logistics.
• Support IT asset management activities and procurement processes, including monitoring equipment requests and purchases.
• Provide administrative and coordination support for IT projects and technology initiatives.
• Assist in the rollout of new applications, hardware, and technology solutions across the organization.
• Utilize ServiceNow for incident, task, asset, and change management activities.
• Follow IT service management (ITIL-based) processes, standards, and best practices.

Job description

IT Operations Intern

The IT Operations Intern will support the IT team in ensuring a smooth and efficient functioning of IT systems, infrastructure, hardware, software, and user support services. This internship is ideal for students looking for practical experience in enterprise IT support, operations, and service management.

Roles and Responsibilities

• Provide Level 2 end-user support by assisting employees with technical issues and service requests.
• Support daily IT operations to ensure smooth delivery of services.
• Assist in PC setup, deployment, and provisioning of devices using Autopilot.
• Perform basic troubleshooting and remote support for hardware and software concerns.
• Assist with depot operations, including device inventory, storage, and logistics.
• Support IT asset management activities and procurement processes, including monitoring equipment requests and purchases.
• Provide administrative and coordination support for IT projects and technology initiatives.
• Assist in the rollout of new applications, hardware, and technology solutions across the organization.
• Utilize ServiceNow for incident, task, asset, and change management activities.
• Follow IT service management (ITIL-based) processes, standards, and best practices.