IT Manager – IT Network Engineer L2

Procter & Gamble; Manila; On-site; PHP 700,000 - 950,000; Full time

Job summary

Procter & Gamble is hiring an IT Network Engineer L2 in Taguig City, Manila NOC hub. You will help protect the reliability of P&G’s network infrastructure through incident and change management, event management and continuous process improvements.

The role requires 3+ years in IT operations, a relevant degree or equivalent experience, and Cisco networking knowledge. It offers a 24x7 shift and opportunities to mentor others within a global team.

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Computer Science, Engineering or related field, or 5+ years of relevant experience in IT.
• Preferred network certifications (CCNA/CCNP).
• Minimum 3 years in IT Service Management or IT Operations with ITIL/PCI/SOC exposure.
• Experience with LAN/WAN, VPNs, DNS/DHCP, and network monitoring tools.

Responsibilities

• Support 24x7x365 NOC operations to restore services quickly.
• Participate in Incident, Change, and Event management processes.
• Lead or participate in Crisis calls and drive solutions with multiple teams.
• Implement changes for LAN/WAN, security and cloud connectivity.
• Mentor junior engineers and document knowledge for the team.

Skills

CCNA/CCNP

Network protocols

LAN/WAN

Security basics

Troubleshooting

Education

Bachelor's Degree in IT/CS/Engineering

Tools

Cisco routers

Network monitoring tools

Job description

Job Location

Taguig City

Job Description

As an IT Network Engineer L2, you will contribute to the business by protecting the reliability and resiliency of P&G’s network infrastructure via Event Management, Incident Management, Change Management, Request Fulfilment, and Continuous Process Improvements. The role is part of the dynamic and growing 24x7 Network Operations Center (NOC) and is based in the Manila NOC hub. You will be immersed in a wide range of network infrastructure technologies, and work with diverse teams within P&G and external partners and service providers.

Your Team

The IT Network Engineer L2, reports to a Senior IT Manager / NOC Team Lead based in Manila, Philippines, which is one of P&G’s IT strategic locations. Situated in Cincinnati and Manila, the NOC team is highly diverse and technically adept, covering 24x7x365 support for all P&G sites around the world. NOC is part of the Global Network Infrastructure team, providing several services and solutions from engineering, project delivery, architecture, analytics and supplier governance.

What Success Looks Like

• Deliver NOC’s IT Operational Excellence metrics and targets in, Incident, Change, Request Fulfilment and Event Management
• Build value and deliver NOC maturity initiatives via process improvements, automation, tools integration, and organization building
• Continuously build and develop personal and team capabilities and proficiency

Responsibilities of the Role

• Performs NOC Core Operations via 24x7x365 follow the sun model, focusing on service restoration, client engagements, and proactive service improvements
• Participates and at times leads Crisis Team conference calls, able to drive solutions with multiple IT Operations teams
• Implements repeatable move, add, changes for LAN, WAN, Security, wireless, remote access, load balancing, and cloud connectivity
• Employs production monitoring tools to ensure that all systems are running and available
• Ensures effective communication to internal customers and external partners
• Creates knowledge-based documentations and deliver training to NOC staff and internal customers
• Initiates, drives and delivers continuous improvements
• Mentors junior engineers for technical and professional advancement, and continuously develops personal and team’s technical proficiency and capabilities

Job Qualifications

• Bachelor’s Degree in Information Systems, Information Technology (IT), Computer Science, Engineering, or other technical/IT field, OR in lieu of a college at least 5+ year relevant experience, with preferred Network certifications (CCNA, CCNP)
• Knowledge and experience on Routers (BGP, EIGRP, OSPF), Switches (LAN, VLAN, STP, BPDU, SVI, VSS), Wireless (Channels, Frequencies, DCA, EMI, Authentication), DNS, DHCP, IPAM, Firewalls, Load Balancers, VPN, Voice (QoS, UDP), and Network Monitoring Tools
• Knowledge and experience on network infrastructure suppliers and service offerings such as Cisco, Viptela, F5 Networks, Juniper, Riverbed, Zscaler, and Avaya
• Minimum 3 years experience in IT Service Management and/or IT Operations, standards and compliance including ITIL, PCI, and SOC
• Available to work a shift that includes a weekend day, including some holidays to support 24x7x365 coverage
• Strong communications and customer service skills, with ability to work in stressful situations and provide customer-facing support in a professional manner
• Strong analytical skills, able to breakdown complex data to find opportunities, recognize problems, draw logical conclusions, and drive continuous improvements
• Ability to produce, communicate and present technical information to both technical and non-technical personnel

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide

Visit http://www.pg.com to know more.

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.

We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

Job Schedule

Full time

Job Number

R000154194

Job Segmentation

Experienced Professionals