Identity & Access Management Site Reliability Engineer

Procter & Gamble; Manila; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Performance bonus (STAR)

Flexible work schedule / work fromhome

Health insurance

Fitness support

Employee Assistance Program

Job summary

Procter & Gamble Manila is seeking a Site Reliability Engineer to ensure reliable production systems across our IT stack. You will monitor, respond to incidents, define SLOs/SLIs, and automate operations while collaborating with product and platform teams to improve scalability and observability.

We value automation, strong scripting, and cloud experience with AWS/Azure/GCP. This full-time onsite role is based at MANILA NET PARK OFFICE with competitive benefits.

Qualifications

• Automation and Scripting Skills: Proficient in automation scripting using Python, Bash or PowerShell with SQL queries.
• IT Operations and System Administration: Strong IT operations background, ticketing systems, Linux/Unix and cloud platforms.
• Network and Database Knowledge: Familiar with networks and databases, incident response methodologies.
• Monitoring and Observability: Experience with monitoring/diagnostics and tools like Prometheus and Grafana.
• ITIL and SDLC: Knowledge of ITIL service management and modern SDLC (Agile/Scrum, DevOps).
• Effective communication: Able to translate technical language to business context.

Responsibilities

• Incident Management and Monitoring: Monitor alerts and respond promptly to incidents, meeting SLAs/SLOs/SLIs.
• Root Cause Analysis and Postmortems: Analyze incidents to improve response time and stability.
• Automation and Process Improvement: Automate repetitive tasks and improve monitoring/logging.
• Guidance and Collaboration: Advise product/platform teams on supportability, scalability, and efficiency.
• Infrastructure Management: Manage platform infrastructure and oversee change procedures and roadmaps.
• Observability and Knowledge Sharing: Drive observability, documentation, and knowledge transfer.

Skills

Automation scripting

Scripting languages

IT Operations

Linux/Unix

Cloud platforms

Monitoring/Observability

ITIL practices

DevOps / SDLC

Tools

SNOW (ServiceNow)

Prometheus

Grafana

Terraform

Ansible

Job description

Job Location

MANILA NET PARK OFFICE

Job Description

At P&G, your career is built to scale with our iconic brands like Ariel®, Safeguard®, Tide®, Head & Shoulders®, Old Spice®, and Vicks®. Ready to join the team that powers our iconic brands? Here's what you'll be doing:

Site Reliability Engineer - Band 1

Site Reliability Engineers (SREs) ensure the smooth operation of production systems by combining engineering principles, operational discipline, and automation within the P&G codebase and operating environments. SREs are implementing best practices for availability, reliability, and scalability. They are responsible for maintaining and automating monitoring, alerting to proactively identify and resolve potential incidents and drive continuous improvement. SRE defines and manages service level objectives (SLOs), service level indicators (SLIs), service level agreements (SLAs) and ensures those are met or exceeded.

Job Family Summary

The Site Reliability Engineer is part of our IT Engineering job family. This family focuses on ensuring the smooth operation and reliability of our systems and platforms, contributing to the delivery of high-quality services to our users.

Key Responsibilities

• Incident Management and Monitoring: Monitor system alerts and respond promptly to incidents, ensuring that Service Level Agreements (SLAs), Service Level Objectives (SLOs) and Service Level Indicators (SLIs) are met or exceeded.
• Perform Root Cause Analysis and creating Postmortems to improve incident response time and ensure consistent stability of the application.
• Automation and Process Improvement: Automate repetitive tasks, implement and maintain monitoring and logging systems, drive continuous improvements to prevent future incidents, including defining standards for processes.
• Guidance and Collaboration: Provide expert guidance to stakeholders (Product, Platform, and Software Engineering teams) in relation to supportability, scalability, and efficiency with products and tools in the organization's portfolio.
• Infrastructure Management: Administer platform infrastructure, oversee change management procedures, contributing to product roadmap creation and defining strategies for critical products. Oversee vendor management, contributing to product roadmap creation, and define strategies for digital products to enhance service delivery.
• Represent Operations into PoC and Pilots. Ensure processes and tools are ready by Day 1 of Go Live.
• Drive observability implementations with monitoring and metrics, incident responses, feedback loops, documentation and knowledge sharing.

Job Qualifications (Expected)

• Automation and Scripting Skills: Proficient in automation scripting using languages such as Python, Bash, or PowerShell, with experience in writing SQL queries for database management.
• IT Operations and System Administration: Strong background in IT operations, including familiarity with duty watch, ticketing systems (e.g. SNOW), and task management, alongside knowledge of system administration in Linux/Unix environments and cloud platforms like AWS, Azure, or GCP.
• Network and Database Knowledge: Familiar with network components and protocols, as well as database management, with experience in incident response methodologies to implement preventive measures.
• Monitoring and Observability: Experienced with monitoring metrics and platform/system diagnostics, as well as observability tools such as Prometheus and Grafana, to enhance system performance and reliability.
• Must understand ITIL Service Management, specifically on Service Level Management, Release, Event, Incident, Problem, Capacity and Performance Management practices. Must be able to assess what impacts operational KPIs and recommend improvement across application and infrastructure layers.
• Must understand the Software Development Lifecycle. This includes frameworks and concepts for modern application development (Product Management, Agile/Scrum, DevOps). Must be an effective communicator to translate technical language to business language.

Job Qualifications (Preferred)

• Agile and DevOps Methodologies: Understand Agile methodologies and is familiar with DevOps practices.
• IT Security and Access Management: Familiar with key IT security concepts such as authentication, authorization, and encryption, IAM including permission models like Role-Based Access Control (RBAC) and Access Control Lists (ACL). Experience in Ping Authentication products (Ping ID, Ping Federate, Ping Radius) and PAM products (Centrify) is a big plus.
• Configuration Management and Standards Development: Experience with configuration management and Infrastructure as Code (IaC) tools such as Ansible and Terraform, while taking the initiative to define standards, best practices, and recommend improvements.
• Code and Infrastructure Optimization: Ability to script, debug, optimize code, and automate routine tasks. Experience in rightsizing infrastructure to balance performance and cost. Showing your previous code portfolio.
• Certified in ITIL 4 Foundation, SRE Fundamentals, DevOps Foundation, PSM1.
• Ability to script, debug, optimize code, and automate routine tasks. Willingness to learn and apply concepts such as SRE Site Reliability Engineering, TDD Test Driven Development, Chaos Engineering.
• Willingness to understand and improve the Client Experience and User Journey.

Benefits

• Performance bonus (STAR program) that rewards managers in light with business results achieved.
• Thrive at work and your personal life through our flexible work schedule with available work from home arrangements.
• Your well-being is non-negotiable and supported by health insurance, fitness support, and an Employee Assistance Program.

Learn more about what's in store for you at https://www.pgcareers.com/ph/en/benefits.

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide. Visit http://www.pg.com to know more.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.

Job Schedule

Full time

Job Number

R000154720

Additional Information

Job Segmentation Experienced Professionals P&G was founded over 180 years ago as a simple soap and candle company. Today, we’re the world’s largest consumer goods company and home to iconic, trusted brands that make life a little bit easier in small but meaningful ways. We’ve spanned three centuries thanks to three simple ideas: leadership, innovation and citizenship. The insight, innovation and passion of talented teams has helped us grow into a global company that is governed responsibly and ethically, that is open and transparent, and that supports good causes and protects the environment. This is a place where you can be proud to work and do something that matters.