IT Infrastructure & Service Desk Lead

Confidential Company; Metro Manila; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

The Confidential Company seeks an IT Infrastructure & Operations Lead to plan, implement, secure, and continuously improve technology across corporate offices, sites, and facilities. You will oversee daily infrastructure operations, networking, cloud platforms, cybersecurity, asset governance, and multi-site deployments to ensure availability and resilience.

Qualifications include a Bachelor’s degree and 5–7+ years in IT infrastructure, with at least 3 years in a leadership role and

Qualifications

• Bachelor’s degree in IT, CS, CE, or related field.
• 5–7+ years of hands‑on IT infrastructure experience.
• 3+ years in a team lead, supervisor, or managerial capacity.
• Experience supporting multi-site environments (retail/ hospitality/logistics).

Responsibilities

• Lead day-to-day IT infrastructure operations across all locations.
• Manage incidents, service requests, and escalations with strict SLA adherence.
• Guarantee high availability of local networks, servers, and services.
• Lead IT planning for new site deployments and expansions.
• Administer enterprise networks, cloud platforms, and security policies.
• Oversee risk, governance, DR testing, and infrastructure reporting.

Skills

Enterprise Networking

Cloud Administration

Cybersecurity

Vendor Management

IT Asset Governance

Multi-Site Deployments

Disaster Recovery

Education

Bachelor’s Degree in Information Technology / Computer Science / Computer Engineering

Tools

AWS

Azure

VPN

Firewalls

Job description

The IT Infrastructure & Operations Lead is responsible for the strategic planning, implementation, security, availability, and continuous improvement of the organization's technology infrastructure across corporate offices, operational sites, retail locations, warehouses, and expansion facilities.

This role oversees day-to-day infrastructure support, enterprise networking, cloud platforms, cybersecurity, vendor management, IT asset governance, and multi-site technology deployments. The position ensures reliable, secure, and scalable infrastructure services that support business growth, site readiness, and operational continuity.

Key Responsibilities & Essential Functions

1. Infrastructure Operations & Multi-Site Support

• Lead day-to-day IT infrastructure operations across all corporate and field locations.
• Manage infrastructure-related incidents, service requests, and technical escalations, ensuring strict SLA adherence.
• Guarantee high availability across local networks, servers, internet services, and business-critical systems.
• Conduct periodic infrastructure audits, health checks, and service quality reviews.

2. New Site Deployment & Facility Expansion

• Lead IT infrastructure planning, procurement, and site deployment for new branch/store openings, facility relocations, and site renovations.
• Define and deploy site technology standards, including:
• Local networks, routers, and firewalls
• Internet connectivity & redundancy (ISPs)
• Structured cabling systems
• Wi-Fi access infrastructure
• Point-of-Sale (POS) and peripheral hardware
• Security, access control, and endpoint hardware
• Coordinate with Construction, Facilities, Operations, and external contractors to ensure complete IT readiness before go-live.

3. Network & Cybersecurity Management

• Administer enterprise network infrastructure, including LAN/WAN, Wi-Fi networks, VPN access, and firewall policies.
• Implement and enforce cybersecurity policies, endpoint security solutions, multi-factor authentication, and vulnerability management processes.
• Monitor security events, coordinate threat remediation, and maintain compliance with corporate security standards.
• Manage cloud infrastructure environments (e.g., AWS, Azure) and associated compute, database, and storage services.
• Monitor cloud performance, resource utilization, system availability, and security compliance.
• Implement cloud governance, automated backups, disaster recovery protocols, and cost-optimization strategies.
• Maintain a centralized lifecycle inventory of all IT assets (laptops, desktops, POS systems, networking gear, peripherals, servers, and cloud resources).
• Conduct periodic hardware inventory audits, managing asset lifecycles from procurement to retirement.
• Manage relationships with Internet Service Providers (ISPs), cloud vendors, hardware suppliers, and outsourced IT service providers.
• Lead vendor contract negotiations, service level agreements (SLAs), and performance evaluations.

6. Risk Management, Governance & Reporting

• Maintain risk registers, vulnerability assessments, and infrastructure health documentation.
• Lead business continuity planning (BCP) and annual disaster recovery (DR) testing exercises.
• Prepare and present infrastructure performance reports, SLA metrics, system availability dashboards, and cloud utilization reports to executive leadership.

Key Deliverables & Performance Indicators (KPIs)

Key Metric / Area

Target / Objective

Infrastructure & Cloud Availability

99.9% Uptime across critical systems

Critical Incident & Ticket SLA Compliance

New Site / Expansion IT Readiness

100% Operational readiness prior to opening

IT Asset Inventory Accuracy

99% Precision on periodic audits

95% Performance compliance

Disaster Recovery & Risk Mitigation

Qualifications & Competencies

Education & Experience

• Education: Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• Experience: 5–7+ years of hands‑on IT Infrastructure experience, with at least 3+ years in a team lead, supervisor, or managerial capacity.
• Industry Background: Proven experience supporting multi‑site environments (e.g., retail, hospitality, logistics, distributed shared services, or multi‑branch operations).
• Cloud & Network Experience: Hands‑on experience administering cloud platforms (AWS/Azure) and enterprise networks.

Technical & Certifications

• Network & Security: Enterprise Networking (LAN/WAN, VPN, VLANs), Firewall Administration, Wi‑Fi Infrastructure, Structured Cabling, Endpoint Protection, Vulnerability Management.
• Preferred Certifications: AWS Certified Solutions Architect / SysOps, Cisco CCNA/CCNP, ITIL v4 Foundation, CompTIA Security+, or CISM/CISSP.

Soft Skills & Core Competencies

• Cross-Functional Coordination: Ability to align with Construction, Operations, Procurement, and Facilities teams during site builds.
• Problem-Solving & Agility: Strong crisis management skills to address critical infrastructure outages or security incidents under pressure.
• Vendor Negotiation: Tactful communication and contract governance skills when dealing with external vendors and telecom providers.