IT Head

LC BIGMAK BURGER INC.; Lucena; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

LC BIGMAK BURGER INC. seeks an experienced IT leader to shape and execute the company's technology strategy across all functions.

You will direct the IT department, establish policies, and drive system readiness for stores, warehouses, and offices. Responsibilities include overseeing infrastructure, business systems (POS, ERP, accounting), cybersecurity, network connectivity, vendor management, budgeting, and incident response.

Responsibilities

• Develop and implement the company's overall IT strategy aligned with business objectives.
• Lead and manage the day-to-day operations of the IT Department.
• Develop IT policies, procedures, standards, and controls.
• Identify technology solutions that can improve operational efficiency and productivity.
• Recommend IT investments, upgrades, and improvements to Top Management.
• Oversee the company's IT infrastructure, including servers, networks, computers, internet connectivity, and other technology equipment.
• Ensure reliable operation of hardware, software, network, and communication systems.
• Monitor system performance and address technical issues promptly.
• Plan and implement system upgrades, replacements, and improvements.
• Ensure proper configuration, maintenance, and documentation of IT assets.
• Manage and support business applications used by the company, including POS, inventory, accounting, payroll, ERP, warehouse, and other operational systems.
• Ensure IT systems support the needs of stores, branches, warehouses, manufacturing plants, and offices.
• Coordinate with vendors and system providers regarding system implementation, maintenance, and troubleshooting.
• Evaluate new software and technology solutions based on business requirements.
• Ensure timely technical support for employees, stores, branches, warehouses, and plant personnel.
• Establish procedures for handling IT incidents, requests, and technical concerns.
• Monitor and prioritize critical IT issues that may affect business operations.
• Ensure proper documentation of IT incidents and resolutions.
• Maintain service standards for IT support.
• Develop and implement cybersecurity policies and controls.
• Protect company systems, networks, files, and business information from unauthorized access, malware, and other security threats.
• Manage user access, passwords, permissions, and system security.
• Conduct regular security assessments and recommend improvements.
• Ensure proper backup, recovery, and data protection procedures.
• Oversee internet connectivity and network infrastructure across offices, stores, branches, warehouses, and manufacturing facilities.
• Monitor network performance and resolve connectivity issues.
• Ensure stable connectivity for POS, communication, business applications, and other operational systems.
• Coordinate with internet service providers and telecommunications vendors when necessary.
• Maintain an accurate inventory of company IT equipment and assets.
• Oversee the issuance, replacement, repair, and disposal of IT equipment.
• Establish controls to prevent loss, misuse, or unauthorized use of company technology assets.
• Ensure IT equipment is properly maintained and utilized.
• Lead the implementation of new IT systems, software, hardware, and technology projects.
• Develop project plans, timelines, budgets, and requirements.
• Coordinate with internal departments and external IT vendors.
• Monitor project progress and ensure timely completion.
• Evaluate project results and ensure systems meet business requirements.
• Prepare and manage the IT Department's annual budget.
• Monitor IT-related expenses and ensure proper utilization of resources.
• Evaluate and negotiate with IT suppliers, service providers, and vendors.
• Monitor vendor performance and ensure compliance with agreed service levels.
• Recommend cost-effective technology solutions.
• Lead, supervise, and develop IT personnel.
• Assign responsibilities and monitor team performance.
• Establish performance standards and service expectations.
• Provide coaching and training to IT employees.
• Ensure proper staffing and availability of IT support based on business requirements.
• Develop and maintain IT disaster recovery and business continuity plans.
• Ensure critical systems and data have appropriate backup and recovery procedures.
• Conduct regular testing of backup and recovery processes.
• Establish contingency measures for system failures, network interruptions, and other IT emergencies.
• Prepare regular IT performance reports for Top Management.
• Monitor IT KPIs, system availability, support response times, security incidents, and project progress.
• Identify recurring technical problems and implement long-term solutions.
• Continuously evaluate emerging technologies that may benefit the company.

Job description

1. IT Strategy and Management

• Develop and implement the company's overall IT strategy aligned with business objectives.

• Lead and manage the day-to-day operations of the IT Department.

• Develop IT policies, procedures, standards, and controls.

• Identify technology solutions that can improve operational efficiency and productivity.

• Recommend IT investments, upgrades, and improvements to Top Management.

2. IT Infrastructure and Systems

• Oversee the company's IT infrastructure, including servers, networks, computers, internet connectivity, and other technology equipment.

• Ensure reliable operation of hardware, software, network, and communication systems.

• Monitor system performance and address technical issues promptly.

• Plan and implement system upgrades, replacements, and improvements.

• Ensure proper configuration, maintenance, and documentation of IT assets.

3. Business Systems and Applications

• Manage and support business applications used by the company, including POS, inventory, accounting, payroll, ERP, warehouse, and other operational systems.

• Ensure IT systems support the needs of stores, branches, warehouses, manufacturing plants, and offices.

• Coordinate with vendors and system providers regarding system implementation, maintenance, and troubleshooting.

• Evaluate new software and technology solutions based on business requirements.

4. IT Support and Help Desk

• Ensure timely technical support for employees, stores, branches, warehouses, and plant personnel.

• Establish procedures for handling IT incidents, requests, and technical concerns.

• Monitor and prioritize critical IT issues that may affect business operations.

• Ensure proper documentation of IT incidents and resolutions.

• Maintain service standards for IT support.

5. Cybersecurity and Data Protection

• Develop and implement cybersecurity policies and controls.

• Protect company systems, networks, files, and business information from unauthorized access, malware, and other security threats.

• Manage user access, passwords, permissions, and system security.

• Conduct regular security assessments and recommend improvements.

• Ensure proper backup, recovery, and data protection procedures.

6. Network and Connectivity Management

• Oversee internet connectivity and network infrastructure across offices, stores, branches, warehouses, and manufacturing facilities.

• Monitor network performance and resolve connectivity issues.

• Ensure stable connectivity for POS, communication, business applications, and other operational systems.

• Coordinate with internet service providers and telecommunications vendors when necessary.

7. IT Asset Management

• Maintain an accurate inventory of company IT equipment and assets.

• Oversee the issuance, replacement, repair, and disposal of IT equipment.

• Establish controls to prevent loss, misuse, or unauthorized use of company technology assets.

• Ensure IT equipment is properly maintained and utilized.

8. IT Project Management

• Lead the implementation of new IT systems, software, hardware, and technology projects.

• Develop project plans, timelines, budgets, and requirements.

• Coordinate with internal departments and external IT vendors.

• Monitor project progress and ensure timely completion.

• Evaluate project results and ensure systems meet business requirements.

9. IT Budget and Vendor Management

• Prepare and manage the IT Department's annual budget.

• Monitor IT-related expenses and ensure proper utilization of resources.

• Evaluate and negotiate with IT suppliers, service providers, and vendors.

• Monitor vendor performance and ensure compliance with agreed service levels.

• Recommend cost-effective technology solutions.

10. IT Team Leadership

• Lead, supervise, and develop IT personnel.

• Assign responsibilities and monitor team performance.

• Establish performance standards and service expectations.

• Provide coaching and training to IT employees.

• Ensure proper staffing and availability of IT support based on business requirements.

11. Business Continuity and Disaster Recovery

• Develop and maintain IT disaster recovery and business continuity plans.

• Ensure critical systems and data have appropriate backup and recovery procedures.

• Conduct regular testing of backup and recovery processes.

• Establish contingency measures for system failures, network interruptions, and other IT emergencies.

12. Reporting and Continuous Improvement

• Prepare regular IT performance reports for Top Management.

• Monitor IT KPIs, system availability, support response times, security incidents, and project progress.

• Identify recurring technical problems and implement long-term solutions.

• Continuously evaluate emerging technologies that may benefit the company.