IT Governance and Operations Intern

Henkel; Philippines; Hybrid; PHP 134,000 - 201,000; Part time

Benefits offered by this job

Hybrid work model

Global wellbeing programs

Awards & recognition for top employers

Job summary

Henkel offers an internship opportunity in the Philippines where you will support daily IT operations, manage requests using ITSM tools, and monitor shared mailboxes. You'll contribute to process improvements and assist governance activities while gaining hands-on experience in a global company.

Ideal candidates are undergraduates in CS/IT/Engineering with programming knowledge, strong communication in English, and willingness to work in a hybrid setup at Ayala Avenue, Makati, with required

Qualifications

• Undergraduate student enrolled in Computer Science, Information Technology, Engineering, or related field.
• Knowledge of programming languages (e.g., Python, Java, C# or similar) and ability to write reusable scripts for IT operations.
• Proficiency in Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams).
• Strong analytical and problem-solving skills; quick learner; understanding of ITIL workflows.
• Proficient in both oral and written English; able to work independently and as part of a team.
• Must provide a signed Memorandum of Agreement, Endorsement Letter, and Medical Certificate from the college or university.
• Able to work in a hybrid setup (home + onsite in Ayala Avenue, Makati) with 500 hours on-the-job training.

Responsibilities

• Support daily IT operations by assisting with request management using ITSM tools (e.g., CUP, ServiceNow).
• Monitor shared mailboxes by sorting and categorizing incoming emails, prioritizing requests per guidelines, and following up on actions.
• Contribute to process improvement by identifying workflow issues and documenting revised procedures.
• Provide ad-hoc support for governance and operational activities, including basic reports or dashboards and maintaining compliance documentation.

Skills

Programming languages knowledge

Automation scripting

Analytical thinking

Teamwork

Education

Undergraduate student in CS/IT/Engineering

Tools

Microsoft Office 365

Job description

About this Position

Fully integrated, highly networked: As a Henkel Intern, you will gain practical experience and exposure to collaborate with industry experts for an international leader that defines the future of tomorrow’s market. Starting on your very first day, you will be integrated into your team, and you’d find out what it means to work as a full‑fledged team member, through daily tasks that support the business and special projects that allow you to add value to your organization. Meanwhile you can rely on continuous support by members of the HR department and your mentor/ supervisor, who is an experienced member of your department. You can make use of this opportunity to utilize your talents, exhibit diversity and professionalism, and ultimately, make a difference.

What you´ll do

• Support daily IT operations by assisting with request management using ITSM tools (e.g., CUP, ServiceNow), including tracking updates, maintaining accurate status records, and coordinating with stakeholders to ensure timely resolution
• Monitor shared mailboxes by sorting and categorizing incoming emails, prioritizing requests based on guidelines, and following up on pending actions as directed
• Contribute to process improvement initiatives by helping identify workflow issues, documenting revised procedures, and ensuring process materials reflect current best practices
• Provide ad‑hoc support for governance and operational activities such as preparing basic reports or dashboards, assisting with special projects, and maintaining compliance and governance documentation

What makes you a good fit

• Must be an Undergraduate Student currently enrolled in a college/university studying Computer Science, Information Technology, Engineering, or related field
• Knowledge of any programming language (e.g., Python, Java, C#, or similar); Experience in automating tasks (user management, system checks, reporting), and Ability to write reusable scripts for IT operations and administration is highly preferred
• Proficiency in Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams)
• Strong analytical and problem‑solving skills; Ability to learn and adapt to new technologies quickly, and understanding of ITIL (IT operations workflows)
• Proficient in both oral and written English communication skills; Ability to work independently and as part of a team
• Must be able to provide a signed Memorandum of Agreement, Endorsement Letter, and Medical Certificate from the college or university
• Amenable to work on a hybrid set up (combination of work from home and onsite in Ayala Avenue, Makati) and report for at least five hundred (500) on-the-job training hours

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.