IT Governance Administrator

NCC Group; Manila; Hybrid; PHP 469,000 - 737,000; Full time

Benefits offered by this job

Transportation and rice allowances

Night differential, overtime pay and  

13th‑month pay and performance‑based‑

Day‑1 HMO healthcare coverage for you

Outpatient medicine reimbursement

Group life insurance, accidental death

EAP with 24/7 counselling

Generous vacation and sick leave, Day

Special Time Off: major life moments

Company share plan & Sharesave

Job summary

NCC Group in Manila seeks an IT Governance Administrator to support the development and ongoing management of the GTS Target Operating Model, ensuring clear, consistent ways of working across IT practices. You will coordinate governance forums, prepare agendas, capture decisions, track milestones and support documentation, reporting and continuous improvement across the function.

This role provides exposure to ITIL practices, collaboration with multiple stakeholders and opportunities to

Qualifications

• ITIL certification or experience in ITIL environments is required.
• Experience in administrative, project administration, PMO or similar role within a business/technology environment.
• Strong organisational skills with the ability to manage multiple tasks, priorities and deadlines.
• Experience coordinating meetings, actions, documentation and reporting across multiple stakeholders.
• Strong written and verbal communication skills, with the ability to present information clearly and accurately.
• Good attention to detail and a high standard of document management and administration.
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Teams).
• Ability to work across teams and maintain momentum in changing priorities.

Responsibilities

• Provide day-to-day administrative support for operational and project activity across GTS.
• Coordinate meetings, workshops and governance forums related to planning, implementation and tracking.
• Prepare agendas, capture notes, record decisions and track actions for follow-up.
• Support the production of clear status updates, reports and presentations for stakeholders.
• Ensure documentation is version controlled, well organised and accessible to stakeholders.
• Track milestones, deliverables, dependencies and actions; escalate gaps or overdue items.
• Assist with governance processes, including scheduling review points and collecting packs.
• Help maintain consistent templates and reporting approaches across project activity.
• Support communications related to project updates and changes, including distribution of updates.
• Contribute to continuous improvement by simplifying administrative processes.
• Support and advise stakeholders on IT best practice.

Skills

ITIL Certification

Project administration

Organisational skills

Meeting coordination

Documentation & reporting

Stakeholder management

Written communication

MS Office

Adaptability

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Teams

Job description

IT Governance Administrator

Department: IT

Employment Type: Full Time

Location: PHL Manila

Position Title: IT Governance Administrator

Location: Taguig City, Metro Manila – 2 days per week onsite

The IT Governance Administrator will support the development and ongoing management of the GTS Target Operating Model (TOM), helping to ensure GTS has clear, consistent and well-managed ways of working across its key practices. The TOM provides a blueprint for how GTS operates, including the customers it serves, how the function is organised, and the core practices used to deliver reliable and effective services across the business.

Working closely with practice owners, the role will help define and maintain each practice’s purpose, ownership, supporting policies, key processes, responsibilities and governance requirements. It will also help track progress, coordinate documentation and reporting, and support the continued maturity of GTS practices over time

Key Responsibilities

• Provide day-to-day administrative support for operational and project activity across GTS.
• Coordinate meetings, workshops and governance forums related to operational and project planning, implementation and tracking.
• Prepare agendas, capture notes, record decisions and track actions to support timely follow-up and delivery.
• Support the production of clear and accurate status updates, reports and presentation materials for stakeholders.
• Ensure documentation is version controlled, well organised and accessible to relevant stakeholders.
• Track milestones, deliverables, dependencies and actions, escalating any gaps or overdue items to the relevant project lead where appropriate.
• Assist with the administration of governance processes, including scheduling review points, preparing packs and following up on agreed actions.
• Help maintain consistent ways of working, templates and reporting approaches across project-related activity.
• Support communication activity linked to project updates and changes, including preparing materials, coordinating input and maintaining distribution of updates where required.
• Contribute to continuous improvement by identifying opportunities to simplify administrative processes and improve coordination.
• Support and advise stakeholders on IT best practice

Skills, Knowledge & Expertise

What we are looking for in you

Essential

• ITIL Certification or experience working in ITIL environments
• Experience in an administrative, project administration, project coordination, PMO, team support or similar role within a business, transformation or technology environment.
• Strong organisational skills with the ability to manage multiple tasks, priorities and deadlines effectively.
• Experience coordinating meetings, actions, documentation and reporting across multiple stakeholders.
• Strong written and verbal communication skills, with the ability to present information clearly and accurately.
• Good attention to detail and a high standard of document management and administration.
• Comfortable working with Microsoft Office tools, including Word, Excel, PowerPoint and Teams.
• Ability to maintain trackers, reports and documentation in a structured and reliable way.
• Able to work collaboratively across teams and build effective working relationships with a range of stakeholders.
• Proactive and dependable approach, with the confidence to follow up actions and maintain momentum on agreed activity.
• Comfortable working in a changing environment where priorities may evolve over time.

Desirable

• Experience working in a project administration, PMO, governance or technology function.
• Familiarity with RAID management, action logs, governance reporting and project documentation standards.
• Experience supporting globally distributed teams.

Ways of working

• Focusing on Clients and Customers.
• Working as One NCC.
• Always Learning.
• Being Inclusive and Respectful.
• Delivering Brilliantly.

Our company

At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.

Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.

Come join us?

Job Benefits

• Transportation and rice allowances
• Night differential, overtime pay and holiday pay
• 13th‑month pay and performance‑based bonus plan
• Day‑1 HMO healthcare coverage for you and dependents
• Outpatient medicine reimbursement
• Group life insurance, accidental death & disability cover
• Employee Assistance Program (EAP) with 24/7 confidential counselling
• Generous vacation and sick leave, available from Day 1
• Special Time Off: Take time off for those big moments in life, like getting married/civil ceremony, becoming a grandparent, and welcoming home a new pet.
• Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to screening as a mandatory requirement.

If you do not want us to retain your details, please email [e-mail]. All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf (nccgroupplc.com)). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.