IT Generalist

IntouchCX; Manila; On-site; PHP 300,000 - 540,000; Full time

Job summary

IntouchCX is seeking an IT Generalist in the Philippines to maintain and repair computer hardware and software in a break/fix environment. You will install and test workstations, diagnose issues, and ensure peripherals function properly.

The role involves troubleshooting program issues, maintaining IT assets, and providing general IT support while engaging with clients and upholding IT standards. The position requires a high school diploma or equivalent, with preferred post-secondary schooling

Qualifications

• High school diploma or equivalent required.
• Post-secondary schooling preferred.
• ChromeOS device experience preferred.
• Adaptability to learn various software programs.
• Ability to multitask and manage time effectively.
• Ability to work in a fast-paced and time-sensitive environment.
• Strong customer relations and presentation skills.
• Strong analytical and service orientation, able to work independently or in a team.

Responsibilities

• Install and test workstations (break/fix); diagnose and repair hardware/software issues.
• Ensure workstations are functional; manage peripherals and components.
• Troubleshoot and report program issues (e.g., Logical Agent/LivePerson).
• Verify results and conduct system audits; maintain IT assets inventory.
• Develop and manage IT standards; maintain department organization and cleanliness.
• Engage with internal/external clients; provide updates and solutions; ensure IT compliance.
• Provide generalized IT support as required; interpret service delivery metrics.

Skills

Customer relations

Presentation

Analytical thinking

Time management

Multitasking

Teamwork

Proactive

Reliability

Education

High school diploma or equivalent

Job description

About the role

The primary responsibilities for the IT Generalist position are the maintenance and repair of computer hardware and software in a break/fix environment.

Key responsibilities

• Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problems

• Ensure workstations are functional (computer hardware peripherals/components)

• Troubleshoot/report specific line of business program issues (Logical Agent/LivePerson/third-party applications)

• Verify application results, conduct system audits

• Be accountable for tracking and organization of physical hardware and other IT assets

• Develop and manage organizational and IT standards

• Maintain cleanliness and organization of the IT department and stations

• Engage with internal and external clients providing updates and solutions, as well as ensuring compliance relating to all IT components

• Provide generalized IT support as required

• Interpret service delivery key metrics to problem solve

About you

• High school diploma or equivalent required

• Post-secondary or completion of post-secondary schooling preferred

• Previous experience with ChromeOS devices is preferred

• Adaptability to learn a variety of software programs

• Ability to multitask and self-manage your work day

• Ability to work in a fast paced and time sensitive environment

• Excellent time and project management skills

• Strong customer relations and presentation skills

• Strong analytical and customer service skills, and ability to work independently and as part of a team

• Highly resourceful, proactive, and reliable attitude