IT End-User Support Engineer

Home Credit; Taguig; On-site; PHP 420,000 - 600,000; Full time

Benefits offered by this job

HMO Day 1

Wellness benefits

Mental health coverage

Birthday Leave

Internal career mobility

Job summary

Home Credit Philippines is seeking an IT End-User-Support Engineer to ensure smooth operation of end-user devices and deployments. You will coordinate with teams, support backend and business operations, and resolve issues within SLA.

Responsibilities include handling Jira tickets, managing user accounts, installing software, and participating in OS upgrades. The role requires 2+ years in IT end-user support and expertise in Office 365, SharePoint, MS Teams, AD, and Windows OS.

Qualifications

• 2+ years of IT end-user support experience (mobile, tablet, Windows).
• Advanced to expert in Office 365, SharePoint and MS Teams.
• Advanced to expert in Active Directory and Group Policy.
• Advanced to expert in Windows OS.

Responsibilities

• Handle tickets from Jira Service Desk; provide tech support via phone, remote, or in-person.
• Manage user accounts with Active Directory, IDM, MFA, and MobileIron.
• Address IT service requests: device setup, configuration, software installation.
• Assist in problem management and troubleshooting to reduce tickets and costs.
• Participate in projects like mass deployments and OS upgrades.

Skills

Office 365

SharePoint

MS Teams

Active Directory

Group Policy

Windows OS

Network troubleshooting

Account management

Android OS

iOS/MacOS

IT hardware

Job description

Job Description

About the Job

I T End-User-Support Engineer role maintain smooth operation and deployment on end users, including coordination with other teams. Support backend, enterprise and business operations and ensures all concerns involving team are handled accordingly and within SLA.

What You'll Do:

• Handle related tickets from Jira Service Desk ticketing system and provide technical support via phone, remotely, or in person (remote office) related to IT hardware, software, O365, SharePoint, MS Teams, and networking.
• User account management via Active directory, IDM, MFA, and Mobile Iron but not limited to.
• Address all IT Service request related tickets such as IT equipment’s installation, configuration, and software installation.
• Assist in Problem Management / troubleshooting that could lead to cost savings/reduction, efficient process and reduce recurring tickets.
• Participates in projects such as mass deployments of applications and OS upgrades and other related tasks involving IT End-User Support team.
• Coordinates with third party vendors for support and assistance as necessary
• Conducts daily health check on meeting rooms to ensure equipment’s are operational.

What You Need to Have:

• Minimum 2 years’ experience as IT End-User-Support Engineer or equivalent, Mobile, Tablet and Windows Support
• Advance to expert skills in supporting Office365, SharePoint and MS Teams.
• Advance to expert skills in supporting Active Directory and Group Policy
• Advance to expert skills in supporting Windows OS
• Advance to expert skills in Network Troubleshooting.
• Advance to expert experience in Account Management.
• Advance to expert experience in Android OS Configuration
• Advance to expert experience in IOS / MAC OS Configuration
• Expert in supporting Computer Hardware and peripherals.
• Up to 20% variable performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal career mobility options

Empower Filipinos with innovative financial solutions at Home Credit Philippines.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.

Job Snapshot

Updated Date

10-09-2026

Department

Information Technology

Location