IT Dispatch And Procurement Coordinator

ScalableOS; Makati; Remote; PHP 500,000 - 700,000; Full time

Job summary

ScalableOS in Makati, Philippines, seeks an IT Dispatch & Procurement Coordinator to streamline daily IT operations, manage tickets, and coordinate hardware/software procurement.

The role requires 5+ years in global IT dispatch or customer-facing roles, strong communication, and solid knowledge of MSP tools like ConnectWise.

Qualifications

• Minimum 5 years in global IT dispatch / customer-facing role.
• Procurement experience in IT hardware/software is a strong advantage.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and meet deadlines.
• Experience with MSP tools, such as ConnectWise, is a plus.
• Experience in a structured IT environment is required.

Responsibilities

• Handle IT dispatch and ticket management, including calls, emails, and ticket creation.
• Prioritize tickets and coordinate with technicians based on urgency and availability.
• Monitor queues, follow up on requests, and ensure timely assignments.
• Coordinate technician schedules, onsite visits, and availability.
• Perform basic IT administrative tasks (password resets, account unlocks).
• Assist with escalations, outage coordination, and client communications.
• Manage procurement requests from intake to purchasing and delivery.
• Prepare quotes, purchase orders, vendor pricing reviews, and approvals.
• Maintain product catalogs, pricing updates, and inventory records.
• Track shipments and stock levels; coordinate receiving and shortages.

Skills

Customer service

Communication

Organization

Time management

Multitasking

Independent work

Tech-savvy

Tools

ConnectWise

Job description

Job Description:

SUMMARY

We are seeking a highly organized anddetail-oriented IT Dispatch & Procurement Coordinator to support ourdaily IT operations. The ideal candidate will possess excellent communicationskills, strong attention to detail, and the ability to manage multipleresponsibilities independently in a fast-paced environment.

We are looking for a dependable, proactiveindividual who takes ownership of their responsibilities, follows through ontasks, and ensures nothing falls through the cracks.

RESPONSIBILITIES

IT Dispatch & Ticket Management

• Answer client calls, monitorincoming emails, create support tickets, and dispatch requests to theappropriate technicians.
• Prioritize and assign ticketsbased on urgency, technician availability, expertise, and workload.
• Monitor ticket queues, followup on outstanding requests, and ensure timely ticket assignment.
• Coordinate technicianschedules, onsite visits, and availability.
• Perform basic IT administrativetasks, including password resets and account unlocks.
• Assist with ticket escalations,outage coordination, and client communications.

Procurement & Inventory Management

• Manage hardware, software, andlicensing requests from initial intake through purchasing and delivery.
• Prepare quotes, create salesopportunities and purchase orders, and obtain necessary approvals.
• Research products, comparevendor pricing, and coordinate purchasing, bid requests, and dealregistrations.
• Manage vendor relationships,track shipments, and follow up on outstanding orders.
• Maintain accurate productcatalogs, including monthly pricing updates and product availability.
• Monitor inventory levels,coordinate equipment receiving, and notify management of stock shortages.
• Maintain accurate procurementand inventory records in ConnectWise.

Administrative Responsibilities

• Manage recurring daily, weekly,and monthly operational tasks.
• Maintain accurate documentationand follow established procedures.
• Proactively follow up onpending requests, deadlines, and outstanding items.

QUALIFICATIONS

• Minimum 5 years of experiencein a global IT dispatch and customer-facing/customer service role within aglobal IT environment.
• Relevant experience in ITprocurement is a strong advantage, particularly purchasing or coordinatingIT-related products and requirements.
• Strong and excellent writtenand verbal communication skills.
• Excellent organizational skillsand strong attention to detail.
• Ability to multitask,prioritize, and work independently.
• Strong time management skillsand ability to track numerous tasks and deadlines.
• Comfortable with technology andlearning new software.
• Experience with MSP toolssuchas ConnectWise is a plus.
• Experience working within astructured IT system is required.

JOBREQUIREMENTS

• Should be willing to accept along-term work-from-home arrangement.
• Should be amenable to a nightshift schedule, following the US time zone.
• Willing and open to rendering overtime work as needed.