IT Business Analyst (Insurance Industry Experience)

Umpisa Inc; Makati; Hybrid; PHP 600,000 - 1,200,000; Full time

Job summary

Umpisa Inc. in the Philippines is seeking a skilled Business Systems Analyst to drive requirements gathering and analysis across banking domains.

You will craft detailed user stories, acceptance criteria, and BRDs, and support UAT, KT, and training materials during project lifecycles. Join a hybrid work setup with on-site training in Singapore and Manila, and contribute to Agile projects by collaborating with cross-functional teams and clients to deliver impactful digital transformation

Qualifications

• 5+ years in requirements gathering, systems analysis, release management, or service transition
• Experience with Banking processes (loans or deposits)
• Strong planning and organizational skills
• Excellent analytical, communication and interpersonal skills across levels
• Experience with workflow analysis, process redesign, user training, and documentation
• Advanced knowledge of the software development life cycle
• Ability to coordinate cross-functional teams to complete tasks
• Proficient in MS Office
• ITIL certification is a nice-to-have
• Experience deploying packaged applications

Responsibilities

• Prepare detailed user stories and acceptance criteria
• Create Business Requirements Documents where applicable
• Develop UAT scripts, KT documents, user manuals, and training materials
• Support software/product lifecycle and Agile/Scrum processes
• Apply strong analytical, critical-thinking, and problem-solving skills
• Communicate clearly with team and clients
• Provide insurance industry domain insights during engagements
• Deliver KT sessions during Singapore and Manila trainings

Skills

Communication

Problem solving

Analytical thinking

Scrum/Agile

Collaboration

KT facilitation

Insurance domain

Training delivery

Self-starter

Job description

At Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub.

Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building.

We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.

Essential Skills

• Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and Diversity
• Strong communication skills
• Strong problem solving and analytical skills
• Excellent problem-solving ability
• Would like to work as part of a self-organizing Scrum team in a scaled agile framework
• Must be a self-starter and loves to collaborate with the team and client
• Strong training and facilitation skills, with the ability to conduct effective Knowledge Transfer (KT) sessions and upskill team members and stakeholders

Work Set-up

• Hybrid set-up
• October: On-site training in Singapore (travel provision included).
• November - December: Continuation of training on-site in Manila.
• Standard work arrangement resumes thereafter, in line with the assigned project’s requirements.

Responsibilities And Duties

• He/she shall also be responsible in the preparation of the following deliverables, in connection with assigned Project:
• Creation of detailed user stories (US) and acceptance criteria
• Business Requirements Document (when applicable)
• UAT test scripts, KT Documents, User Manuals, and Training Materials
• Software and/or Product Development Lifecycle
• Agile/Scrum Framework knowledge and experience
• Good analytical, critical-thinking, and problem-solving skills
• Strong communication and interpersonal skills
• Strong Insurance Industry experience/exposure
• Conduct Knowledge Transfer (KT) sessions and training for team members and stakeholders, including during the Singapore (October) and Manila (November - December) training engagements.
• Develop and deliver training materials, guides, and documentation to support upskilling and smooth knowledge handover.

Minimum Requirements

• At least 5 years of experience in requirements gathering and systems analysis, release management, project management, or service transition
• Experience working with various business processes in the domains of Banking (loans or deposits)
• Strong planning and organizational skills
• Excellent analytical, communication and interpersonal skills for working with technical personnel and end-users at multiple levels.
• Experience with problem solving, workflow systems analysis, process redesign, user training, and documentation
• Advanced knowledge of software development life cycle
• Demonstrated ability to coordinate cross functional work teams toward task completion
• General PC knowledge including MS Office
• ITIL certification is a nice to have skill
• Nice to have experience with deploying packaged applications