IT Applications Engineer — NetSuite, M365 & Automation

Signant Health; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Signant Health is seeking an IT Applications Engineer to own the day-to-day administration, configuration, troubleshooting, and continuous improvement of Signant Health's core business applications. The role emphasizes NetSuite, Microsoft 365, Box, and Atlassian tools, while supporting the broader enterprise portfolio.

This hands-on role blends engineering—config, scripting, integrations, automations, upgrades—with day-to-day support, handling tickets and user requests.

Qualifications

• Experience administering NetSuite in a SaaS environment.
• Strong understanding of Microsoft 365 administration (Exchange Online, SharePoint/OneDrive, Teams).
• Experience with Box content governance and API integrations.
• Administration and configuration of Jira, Jira Service Management, and Confluence.
• Familiarity with REST APIs, webhooks, and low-code/iPaaS tools for connections.
• Ability to design and implement automations and scripting across platforms.
• Experience with patching, upgrades, testing, and change management for SaaS/cloud apps.
• Strong troubleshooting and root-cause analysis skills.

Responsibilities

• Own day-to-day administration and configuration of NetSuite, Microsoft 365 (Exchange Online, SharePoint/OneDrive, Teams, Entra ID), Box, and Atlassian (Jira, JSM, Confluence).
• Act as escalation point for tier 2/3 application support tickets and coordinate with vendors.
• Build and maintain customizations (SuiteScript/SuiteFlow, Power Automate, scripting in Atlassian).
• Develop and support integrations between apps using APIs and webhooks.
• Plan, test, and execute upgrades, patches, and configuration changes.
• Apply access control, licensing, and data-handling practices per policy.
• Monitor health and performance; propose improvements.
• Coordinate with vendors and IT teams on support cases and roadmaps.
• Document runbooks and knowledge base articles; share knowledge across teams.
• Identify and pilot AI-assisted tooling and low-code automation opportunities.

Skills

NetSuite Administration

Microsoft 365 Administration

Box Administration

Atlassian Jira/JSM/Confluence

APIs & Integrations

Automation & Scripting

ITSM & Monitoring Tools

Troubleshooting & Root Cause Analysis

Stakeholder Communication

Tools

Jira

Jira Service Management

Confluence

Power Automate

Graph API

Azure AD / Entra ID

SharePoint / OneDrive

Job description

Signant Health is seeking an IT Applications Engineer to own the day-to-day administration, configuration, troubleshooting, and continuous improvement of Signant Health's core business applications. The role emphasizes NetSuite, Microsoft 365, Box, and Atlassian tools, while supporting the broader enterprise portfolio.

This hands-on role blends engineering—config, scripting, integrations, automations, upgrades—with day-to-day support, handling tickets and user requests.