IT Application Support Specialist

Toyota Financial Services Philippines Corporation; Makati; On-site; PHP 300,000 - 550,000; Full time

Job summary

Toyota Financial Services Philippines Corporation is seeking a capable IT Applications Support Specialist to provide first- and second-level support for business applications. You will investigate and resolve incidents, monitor performance, and coordinate with IT teams, software vendors, and external service providers.

You will conduct testing including UAT, prepare technical documentation, seek system improvements and automation opportunities, ensure regulatory and data privacy compliance, and

Responsibilities

• Provide first- and second-level technical support for business applications and systems.
• Investigate, troubleshoot, and resolve application-related incidents and technical issues.
• Monitor application performance, availability, and system functionality.
• Coordinate with internal IT teams, software vendors, and external service providers for system maintenance, upgrades, and issue resolution.
• Conduct application testing, including User Acceptance Testing (UAT), system enhancements, and deployment of system updates.
• Prepare and maintain technical documentation, user guides, and application support procedures.
• Assist in identifying opportunities for system improvements, automation, and process optimization.
• Ensure compliance with IT policies, information security standards, and data privacy requirements.
• Provide technical assistance and guidance to end-users to ensure effective utilization of business applications.
• Perform other related duties and responsibilities as may be assigned by the immediate superior.

Job description

1. Provide first- and second-level technical support for business applications and systems.

2. Investigate, troubleshoot, and resolve application-related incidents and technical issues.

3. Monitor application performance, availability, and system functionality.

4. Coordinate with internal IT teams, software vendors, and external service providers for system maintenance, upgrades, and issue resolution.

5. Conduct application testing, including User Acceptance Testing (UAT), system enhancements, and deployment of system updates.

6. Prepare and maintain technical documentation, user guides, and application support procedures.

7. Assist in identifying opportunities for system improvements, automation, and process optimization.

8. Ensure compliance with IT policies, information security standards, and data privacy requirements.

9. Provide technical assistance and guidance to end-users to ensure effective utilization of business applications.

10. Perform other related duties and responsibilities as may be assigned by the immediate superior.