IT Application Associate (SQL Developer)

Cocogen Insurance, Inc.; Pasig; Hybrid; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Guaranteed 15 months’ pay

HMO

Medical reimbursements

Internal & external trainings

Year-round fun & exciting Company Ev­e

Employee appreciation

Work-life balance

Job summary

Cocogen Insurance, Inc. seeks an IT Support Associate to provide first-line technical support and respond to requests via the ticketing system. You will run batch processes, generate operational reports, and develop simple scripts to automate reporting and data extraction.

You will manage user access according to policy and update the CMDB accordingly. Key tasks include incident logging, initial investigation, escalation when needed, and closing resolved tickets, with a focus on timely, accurate

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• With at least 1 year of experience in the same function
• Familiarity with IT monitoring tools and ticketing systems.
• Hands-on experience with JasperReports, iReport, or similar reporting tools.
• Proficiency in SQL scripting and PL/SQL

Responsibilities

• Provides first-line technical support for system-related issues submitted through the ticketing system.
• Executes routine batch processes and prepares related reports.
• Develops simple scripts to automate report creation and data extraction.
• Updates CMDB (Configuration Management Database).
• Logs all relevant incident/service request details; allocates categorization and prioritization codes.
• Escalates incidents/service requests that cannot be resolved within agreed timescales.
• Closes all resolved incidents, requests, and other calls.

Skills

Technical support

Analytical skills

Education

Bachelor’s degree in Computer Science/IT

Tools

JasperReports

iReport

SQL scripting

PL/SQL

IT monitoring tools

Ticketing systems

Job description

Join our roster of exceptional people!

Perks & Benefits:

• Guaranteed 15 months’ pay

• HMO

• Medical reimbursements

• Internal & external trainings

• Year-round fun & exciting Company Events

• Employee appreciation

• Work-life balance

Job description:

The role involves providing first-line technical support for system-related issues and responding to requests submitted through the ticketing system.

Responsibilities include executing routine batch processes, generating operational and analytical reports, developing simple scripts to automate report creation and data extraction, and managing user access by assigning appropriate system permissions in line with company policies.

The duties may include, but are not limited to, the following:

• Performs coding, testing, and documentation of simple report scripts and maintains existing scripts to meet required changes, corrections, and modifications.

• Performs Systems Batch Processing and prepares related reports. Ensures generated reports are calibrated and accurate before turning over to users.

• Logs all relevant incident/service request details; allocates categorization and prioritization codes

• Provides first-line investigation and diagnosis.

• Resolves incidents/service requests when first contacted, whenever possible

• Escalates incidents/service requests that cannot be resolved within agreed timescales.

• Escalates incidents that are recurring.

• Closes all resolved incidents, requests, and other calls.

• Updates CMDB (Configuration Management Database).

• Performs special tasks as assigned:

• Provides system access to users and initiates the review of access on a regular basis.

• Keeps track and applies all up-to-date developments in all fields related to the position.

• Performs other duties assigned by immediate superior.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• With at least 1 year of experience in the same function

• Familiarity with IT monitoring tools and ticketing systems.

• Hands-on experience with JasperReports, iReport, or similar reporting tools.

• Proficiency in SQL scripting and PL/SQL

Online Recruitment Process

Hybrid Work Schedule